Stacked Closed Captioning


I've run into an issue where the CC in SL360 is "stacking" the captions. It'll display "content 1" properly. Then when it's time for content 2, it'll move content 1 up and display content 2 underneath. I've never seen CC displayed this way before and it's quite annoying. I've pulled the .srt from Youtube where it works fine. 

Any ideas?

7 Replies
Alyssa Gomez

Hi there Steve!

Thanks so much for letting us know what's going on. I've tried to recreate this "stacked captions" issue in a new file, but I'm not having any luck and still need your help. Is it possible that your file is stored on a network or flash drive? If so, you'll want to save it to your local hard drive instead. 

If you're already working locally, could you send your file to us by clicking here? I'd like our Support Engineers to take a closer look at it. Also, please let me know your case number so I can follow along and share updates in this thread.

Vincent Scoma

Hi Harold,

Thank you for reaching out about this!

Having the option to apply a stacked closed captioning layout would be a new feature to Storyline. If you'd like to see this type of change, I'd love to have you share more thoughts with our team as a feature request. I also wanted to share how we work to prioritize feature requests which can be found here

Katie (Gokhshteyn) Riggio

Hey there, Mark!

Although we don't have a solution to share from the earlier posts, we'd love to take you up on the offer to troubleshoot your course: click this link to share the .story file privately with our Engineers.

We'll look into the closed caption's behavior and let you know what we find!