Starting a preview of a scene crashes Articulate 360

Nov 23, 2020

For the last week now, every time I try to preview a scene in StoryLine 360.  The software gives me an error message and will not run the preview.

1 Reply
Ren Gomez

Hi Adam,

Thanks for reaching out, and I'm sorry you're running into an issue where Storyline crashes when you preview a scene! 

I've opened a case on your behalf to connect you with a support engineer to take a closer look. You should be receiving an email with an upload link. Feel free to share your .story file to that link, and we'll be notified immediately and begin testing.

Once our team is done, they'll reach out with next steps!

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