This is super weird - has never happened to me. The character's state is funky when looking at the published product. It looks fine in Storyline and when I preview slides. I'm going to redo the character to see if that helps but it's going to take time. So wondering if someone knows what the issue is so I can fix it faster or prevent it in the future.
We'd be glad to investigate further if the problem persists. Can you share a copy of your Storyline project here or privately through a support case so we can take a look? We'll delete it when we're done testing!
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Hi Erin,
I appreciate you sharing the screenshots! Have you tried importing your slides to a new Storyline file to see if it helps?
We'd be glad to investigate further if the problem persists. Can you share a copy of your Storyline project here or privately through a support case so we can take a look? We'll delete it when we're done testing!