States missing for my characters in SL360 Jul 08, 2022 By Doris Li I noticed that the expressions in the states tab are missing for my characters in storyline 360. Anyone knows how to solve this? More details, please refer to the attachment. malfunction_with_SL360_state.png
Jose Tansengco Staff almost 2 years ago07/13/22 at 3:19 pm (UTC) Hi Doris! Thanks for reaching out! Here are some troubleshooting steps that you can try to address the behavior: Import your project slides to a new Storyline 360 project file to see if this restores the preview of the states of your characters. Recreate the character by deleting the existing one and replacing it with a new insert from the Content Library Make sure that you are working locally to minimize the risk of corrupted data in your project file Additionally, you can do a repair of your Storyline 360 installation to see if this helps. If the issue persists, reach out to our support team by opening a case so we can take a look at what's happening.
Doris Li Author over 1 year ago08/09/22 at 12:49 pm (UTC) Thank you for your support, it seems to be fixed now after trying the steps above.
2 Replies
Hi Doris!
Thanks for reaching out! Here are some troubleshooting steps that you can try to address the behavior:
Additionally, you can do a repair of your Storyline 360 installation to see if this helps. If the issue persists, reach out to our support team by opening a case so we can take a look at what's happening.
Thank you for your support, it seems to be fixed now after trying the steps above.