Step-by-step Try mode - Text Entry issue

May 08, 2012

I would expect for the screenrecording Try mode to provide a realistic end-user experience of a process.  There are 2 concerns.  In this example, I've recorded a 'Logging in' lesson.

The first issue is that when a user clicks the 'User Name' box in the first slide, they can't type their user name on the second slide.  It's because when the second slide appears, the cursor isn't active in the text box.  The user has to click in the text box a second time before typing.

The second issue is that, by default, the user needs to press Enter after entering text in order for the Try mode to verify what they've entered.  This is problematic because if a user were to press enter after entering a username in the real world, they would get an 'incorrect username/password' error. (we've seen users do this in the past after having completed unrealistic simulations)

For the second issue, you can somewhat get around it adding hotspots onto each text entry frame, adjusting the triggers, and deleting the now-redundant following frames but you still subsequently encounter the first issue.  Also this adds a significant amount of development time for each text entry you record.

Anyone else encounter or resolve this?

28 Replies
Ashley Terwilliger-Pollard

Hi Cherry,

Do you have an example of this .story file you could share? That would help others in the community offer ideas on your scenario. 

The tab key is also an accessibility feature - so it'll advance the cursor or focus to the next item on the slide. You can set up a custom tab order in Storyline 2 and later. 

You could also look at creating the "log in" button as the submit element. So that way the user could click on something similar to your regular environment? 

cherry beck

Hi Ashley

I missed your resonse, sorry.  I took the easy way out and added any text, and asked the user to then select the next option on the page.  I always find users make more mistakes entering text in this situation, so its probably better to show examples rather than ask them to do that.

I am trying to create  a quiz that is a mixture of test mes and q and a's but not sure how to manage the results pages, does anyone have an example they have used previously?

cherry

Ashley Terwilliger-Pollard

Hi Cherry,

No apologies necessary - I'm happy you found a method that'll work for you. 

The results page will be able to capture the score for any built in question types, just choose to track those questions on the "Edit Results" page. 

If you're coming up against any roadblocks, let us know what you're seeing and we can troubleshoot from there! 

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