story_content/external files links not working

Wondering if anyone had this problem before?  When I upload my external files to review, then create links to the documents with the

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>
<script> var CtxBcrResolve; var CitrixBcrApi = { promise : new Promise((resolve, reject) => { CtxBcrResolve = resolve; }), setBcrState: function (bcrDecision) { CtxBcrResolve(bcrDecision); return true; }, getBcrDecision: function () { return (CitrixBcrApi.promise); } }; </script>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>3026701BB2D11873</RequestId>
<HostId>+Tt6i1/Ptd70cl4WearCO8Mr0D1gbYfEw9JZmEdF+nL9GNd4Q2jIyEOHwokwmFZH57x4sOPtlK0=</HostId>
</Error>

1 Reply
Katie Riggio

Hi Rhonda!

Thanks for your post. A few initial troubleshooting steps for us to try:

  • Are the file names long, or do they include special characters, accents, or symbols? If so, let's see if shortening the file names or removing the special characters and then republishing helps.
  • Where are the external files stored? If on a network drive, try saving them on a local hard drive along with the Storyline course.

Let me know how you go. I'm eager to find a fix!