I've tried attaching from the network and from my desktop. I've deleted the file and attached again, and when I look in the story content/ external files folder, I can see the file attached. Help?
Sorry this is happening! Is this a file that's been added to the resources tab? If so, there was an issue similar to this that was fixed in a recent update to Storyline 2, update 11. I'm curious if it could be the one you're encountering. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.
I would also recommend checking out the info here regarding working locally and file path naming, as those can certainly interfere here as well.
Hi, I installed the update but I'm still getting the same error. The file is attached in the resources and I also link to it on one slide. I am uploading from my desktop. Maybe you can see what I'm doing wrong. I'll attach the file.
Thanks for including your published output here. One thing I noticed is that the file attached in your project includes a "#" in the file name. I would try renaming the file to not include any special characters then attach it in the resources and publish again. You'll want to avoid using special characters, accents, or symbols in your file paths and file names. You can check out this Microsoft article for more reference regarding naming conventions.
5 Replies
Hey Tanya,
Sorry this is happening! Is this a file that's been added to the resources tab? If so, there was an issue similar to this that was fixed in a recent update to Storyline 2, update 11. I'm curious if it could be the one you're encountering. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.
I would also recommend checking out the info here regarding working locally and file path naming, as those can certainly interfere here as well.
Keep me posted! :)
Hi, I installed the update but I'm still getting the same error. The file is attached in the resources and I also link to it on one slide. I am uploading from my desktop. Maybe you can see what I'm doing wrong. I'll attach the file.
Hey Tanya!
Thanks for including your published output here. One thing I noticed is that the file attached in your project includes a "#" in the file name. I would try renaming the file to not include any special characters then attach it in the resources and publish again. You'll want to avoid using special characters, accents, or symbols in your file paths and file names. You can check out this Microsoft article for more reference regarding naming conventions.
Let me know how that goes!
thank you that was it! I didn't name the attachment this time and didn't even realize that #. thank you again!
Tanya
Yay! Happy to hear it, Tanya! Thanks for letting me know :)
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