Hello, all -- In the past, I have had no problems uploading Storyline (.zip) files to our client's SumTotal lms, and running them as a Learner. I can still upload the files successfully (and they run just fine when I publish them on my desktop), and everyone else can access and run them from the lms; however, all of a sudden, I now get a blank screen with an icon where the program should be running when I try to run any program on the lms (screenshot attached). Obviously, there is something that has changed on my laptop (possibly an automatic update of some kind), but I have no clue what it could be. Any ideas?
Thanks for the suggestion, Wendy, but unfortunately, that's not it. I haven't changed any of my settings in my browser. I suspect it may have something to do with Flash, but I don't know what has changed on my computer that would set this off all of sudden.
2) If support details reports a version, try opening Manage Add-ons in Internet Explorer. Shockwave Flash Object should be enabled. Double-click Shockwave Flash Object and see if there is a * in the ...run on following websites: field.
If, for some reason, your workstation has Flash disabled in IE or has all sites off the whitelist for the add-on, you'll see the issue in your screenshot above.
Thanks for the idea, Steve, but unfortunately, this isn't it either. My settings are just as they are pictured in your screenshot (I really thought that this was going to be "it"). I'm still focused on this being a Flash issue, but I'm at a loss now. Thanks for your assistance!
Okay, I got it to work. I disabled ActiveX Filtering, and now it runs fine. I guess I am going to have to up my technical game and figure out why this happened when I did not deliberately make any changes on my laptop (I don't understand enough about ActiveX Filtering to explain why this made it work).
Thanks for the help, guys, and Happy New Year! :-)
Glad you got it sorted. I totally missed the icon in your address bar. Makes total sense now:) I've actually never run across this problem as it's not on by default.
7 Replies
Hi Lisa
have you tried with different browsers - could be you have pop ups blocked.
Thanks for the suggestion, Wendy, but unfortunately, that's not it. I haven't changed any of my settings in my browser. I suspect it may have something to do with Flash, but I don't know what has changed on my computer that would set this off all of sudden.
Definitely looks like Flash is the culprit. Try a couple of things:
1) Go to http://www.supportdetails.com and see what it tells you for your Flash version within that browser.
2) If support details reports a version, try opening Manage Add-ons in Internet Explorer. Shockwave Flash Object should be enabled. Double-click Shockwave Flash Object and see if there is a * in the ...run on following websites: field.
If, for some reason, your workstation has Flash disabled in IE or has all sites off the whitelist for the add-on, you'll see the issue in your screenshot above.
Thanks for the idea, Steve, but unfortunately, this isn't it either. My settings are just as they are pictured in your screenshot (I really thought that this was going to be "it"). I'm still focused on this being a Flash issue, but I'm at a loss now. Thanks for your assistance!
Okay, I got it to work. I disabled ActiveX Filtering, and now it runs fine. I guess I am going to have to up my technical game and figure out why this happened when I did not deliberately make any changes on my laptop (I don't understand enough about ActiveX Filtering to explain why this made it work).
Thanks for the help, guys, and Happy New Year! :-)
Glad you got it sorted. I totally missed the icon in your address bar. Makes total sense now:) I've actually never run across this problem as it's not on by default.
Thanks for the update Lisa!
Glad to hear you got it worked out.
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