Storyline 2 and Word 2016

Nov 10, 2015

Are SL2 (update 7) and Word 2016 not compatible?

When I try to publish to Word, I get errors. First I get this message:

Error 1

I click "Repair Now", wait a few minutes and then get this message:

errror 2

I do have a newer  version, and it is functioning properly.

Any ideas? Or will this be fixed in a later update?

Thanks, Steve

26 Replies
Ashley Terwilliger-Pollard

Hi Steve, 

Word 2016 is supported with Storyline 2 per the system requirements here.  You'll want to confirm that you're following along with all the guidelines here especially in regards to working and publishing locally and ensuring that your file names and paths adhere to the character limit and not using any special characters as indicated. Have you tried to close Storyline to conduct the repair of Word? It's not an error message I've seen before, but it looks like Storyline is continuing to try and communicate with Word while you're looking at going through the repair. 

Ashley Terwilliger-Pollard

Hi Steve, 

Thanks for sharing that information here. I know our team has been investigating some issues with publish to Word, but it seems that we're not able to consistently reproduce it - so I wonder if you could connect with our Support engineers so that we can get more information about your set up and how it's occurring.? 

Ashley Terwilliger-Pollard

Hi Heather,

I'm sorry to hear you've run into the same issue! As you can tell from this discussion and the details of the few cases shared here, it hasn't been one solution fits all - but we'd be happy to take a look at your situation and offer more specifics. Our Support Engineers are accessible here 24/7 and we're getting ready to go into the holiday weekend - but if you can share you're information there they'll get testing it as soon as they can! 

Barry Hollembeak

I too am still having problems publishing to Word 2016 in Office 365; however, my situation seems to be somewhat different than what is posted here. When I click on Publish to Word, Articulate starts the process of installing Word 2010 even though 2016 is my default .doc app. Word 2010 then takes over and becomes the default app and I am having to go back into settings to reset to Word 2016. Any ideas on correcting this?


Ashley Terwilliger-Pollard

Hi Barry, 

What version of Storyline are you using? 

Also, the Office 365 you are using, do you know if it's either of these:

  • Web-based versions of Office 365
  • Mobile versions of Office 365

Both of those aren't supported with Articulate tools, so that could be why it tries to install Word 2010. Do you have a version of Office 2010 already installed, or is it reaching out to the Microsoft site to download it? 

This discussion is closed. You can start a new discussion or contact Articulate Support.