We've been using the trial of Storyline 2 to test the screen recordings feature. It works great on PC and via the Articulate Mobile Player. However we also need it to work via HTML5 on Android/iPad devices.
Having recorded the screens and inserted them in the 'Try-Me" mode, the problem is each segment of the screen recording appears black at the beginning [plays once interacted with], then appears black at the end.
Would you be able to provide your file here so we can take a look, please? In the meantime, there are a few things we can try first to rule out some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline.
Additionally, are you running the most recent update? Please ensure that you are using Update 5.
Hi, Paul - Yes, you would be able to install Update 5 while using the trial version. And you have 2 options to submit your file confidentially for review:
You can use this link to submit it privately to me and I will see if I can help you, or you can work directly with our Support Team and use this form to submit it for review. Either way, confidentiality is always held in the highest regard. :)
I am having issues with a black screen appearing at the end of my video. I have tried adding a screenshot to replace the black screen. Also, I am using the most recent version of Camtasia and Storyline. I have added the attachment.
Hi, LaVerne -- Thanks for reaching out here, sorry to hear of your troubles! I looked back into Paul's case and the following was shared by our Support Engineers after review of his file:
"I have submitted your case to our Quality Assurance team for their review. Unfortunately I was unable to determine a workaround. I cannot offer a time frame for when or if this issue will be resolved." As such, I do not have any additional information to share pertaining to your issue, but since you have replied here, you are now subscribed to the thread, and any additional details I receive will be passed along here at that time.
7 Replies
Hi, Paul -
Would you be able to provide your file here so we can take a look, please? In the meantime, there are a few things we can try first to rule out some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline.
Additionally, are you running the most recent update? Please ensure that you are using Update 5.
Hi Christie, as I'm currently running a trial, are we still able to install Update 5 on top?
Also, is there somewhere to upload the file securely? The contents are quite sensitive.
Cheers,
Paul
Hi, Paul - Yes, you would be able to install Update 5 while using the trial version. And you have 2 options to submit your file confidentially for review:
You can use this link to submit it privately to me and I will see if I can help you, or you can work directly with our Support Team and use this form to submit it for review. Either way, confidentiality is always held in the highest regard. :)
Thanks Christie, I've uploaded it to you. Hopefully there's a resolution as we would like to use the software going forward.
Cheers,
Paul
Thanks, Paul. Just wanted to note that I received your ticket and will check it out as soon as possible. :)
Hi,
I am having issues with a black screen appearing at the end of my video. I have tried adding a screenshot to replace the black screen. Also, I am using the most recent version of Camtasia and Storyline. I have added the attachment.
Oh, this is my first Camtasia video.
Hi, LaVerne -- Thanks for reaching out here, sorry to hear of your troubles! I looked back into Paul's case and the following was shared by our Support Engineers after review of his file:
"I have submitted your case to our Quality Assurance team for their review. Unfortunately I was unable to determine a workaround. I cannot offer a time frame for when or if this issue will be resolved." As such, I do not have any additional information to share pertaining to your issue, but since you have replied here, you are now subscribed to the thread, and any additional details I receive will be passed along here at that time.
This discussion is closed. You can start a new discussion or contact Articulate Support.