23 Replies
Ladd Skelly

I followed the repair directions outlined in this discussion. However, I am still having the same problem. I am still having the issue. Here is a screenshot of eyedropper. 

 

Repair Discussion: https://community.articulate.com/discussions/articulate-storyline/trouble-with-the-eyedropper-tool-while-changing-the-fill-of-a-button (posted by staff member, Ashley)

Christie Pollick

Hi, Ladd -- Thanks so much for sharing your file and we will be glad to take a closer look for you. I will follow up here with my findings as soon as possible (and thank you for mentioning that you have already run through the repair steps recommended in a previous thread). 

In the meantime, you may want to take a look at the others ideas and suggestions mentioned in this document on Unexpected or Erratic Behavior in SL2. I'll be in touch!

Christie Pollick

Hi, Ladd -- Thanks so much for your patience while I checked out your file! Unfortunately, I did not experience any odd behavior when I went to the INSERT tab, added a shape (square), and clicked to be sure it was selected. I then went to the FORMAT tab, and from the SHAPE FILL option dropdown list, I chose Eyedropper, and it functioned properly. 

Have you had a chance to check out the link I provided for when odd behavior is encountered? Please let us know if that helps, and if not, you may want to reach out to our Support Engineers for further investigation on what may be causing the issue you are experiencing. 

Christie Pollick

Hi, Ladd -- Unfortunately, I did not experience any unusual behavior when I used the eyedropper in my Windows 10 virtual machine. As there could be more to the issue than meets the eye, I would like to recommend that you reach out to our Support Engineers for addition investigation. Please feel free to use this form to submit a case for further exploration

Ashley Terwilliger

Hi Anita,

This discussion is much older, so it's hard to say as I'm also not certain that Ladd worked with our Support Engineers. Also, it's worth noting that we're now on Storyline 2 Update 11. 

I'd look at installing the update to see if that resolves anything, and then I'd invite you to work with our Support Engineers as well. 

Ladd Skelly

The problem worked itself out with a an online update to Windows 10. This
issue happened when I first upgraded from 8 to 10. While the engineers were
very helpful, they couldn't figure it out. It was frustrating since I use
the eyedropper function all the time. When the eyedropper started to
magically work, I noticed I received an update overnight.

Ladd Skelly

I don't, but it wasn't long after the upgrade that it started working. I
upgraded a couple of years ago. As you have experienced, no eyedropper
function is very painful. At the time, they didn't have a solutuon. I would
go back and selecsolution. Windows updates as possible. It is well worth
the time. Sorry for this inconvenience. -Ladd

Ashley Terwilliger

Hi Anita,

Was it a Windows update or a Storyline update that resolved it for you? I know Ladd had mentioned a Windows update prior. You could also look at repairing Storyline, and ensure you're on the latest update of Storyline 2, Update 11 - you can check by going to the Help tab and clicking About Articulate Storyline.