My SL2 files are not working after upgrading and trying to preview them in SL 360.
After the preview button is clicked, I see the habitual swirly that appears when opening a SL file, and then just a blank area where the course content should be.
This is happening on ALL of my SL2 files.
As well, the workspace appears much more crowded and things look actually out of focus in SL360 when compared to SL2.
Please, release SL3 or at the very least, fix SL2 to publish to PURE HTML5, that is the only thing I actually care about.
I would like to but all of my files are for internal government use only.... Can I send securely to an Articulate employee rather than post it openly here?
I'm not familiar with that example obviously, but I did upgrade to 360 to take a look.
If you start at the beginning, I could see that Topic 1 was not jumping to another slide as expected. I took a look at the triggers, and there is one to close a lightbox before that. I moved the trigger order and it works as expected.
If you have specific items that are not working, please let us know.
Perhaps you are more familiar with the demo you shared. What is the close lightbox trigger for? Perhaps that's not what I'm understanding. I do see when opening in SL2 that it works differently, but I'd like to understand the scenario better prior to reporting.
I had just downloaded the demo to study it for a project for which seemed to me a good example ... and I tested SL360 with it.
Now I deleted "close the lightbox trigger" for the "menu1 submenu" and ... it works as before. I suspect that this trigger comes from another variant of the project.
I started using 360 a while ago and Im very happy. It works perfectly and I have no promlems exept for some glotches.
1. trigger boxes upgraded from sl2 fail to function properly in 360.
2. zoom regions upgraded from sl2 create prblems with the seekbar.
3. the audio of the delievered courses fail to work on some devices especially if they have download manager installed.
4. i used a particular right to left font on my sl2. however once the files are upgraded to 360 all those fonts are changed to an undesirable font which means i need to select every single sentence and change the font again.
All in all im really enjoying the experience and i hope i can find a solution for the above problems
Yes, I meet all requirements, and still waiting on a response from Leslie who on Nov 18 emailed me and told me that she got the same error with my file and had sent it to your QA team.
Hi Bruce! I think you may be getting the e-mail replies from the thread, but they are for other users that are posting here as well. I do not have an update to provide for you at this time.
Looks like Alyssa is assisting some other users here though :)
I would advise that you check out this documentation if you are experiencing difficulty across files. If that doesn't assist, you may want to reach out to our support team here so we can get to the bottom of your issue.
Hi Iman!
I see where you reached out in a new thread here and I will take a look at your feedback.
22 Replies
I can confirm the above as well. Some of the text boxes don't show and sometimes it simply just crashes.
Hi Bruce and Robbie!
Sorry to hear that you've run into an issue. Would either/both of you be able to share your SL2 .story file so that we can take a look/update as well?
I would like to but all of my files are for internal government use only.... Can I send securely to an Articulate employee rather than post it openly here?
Absolutely!
You can share your file here.
Thanks! Sent it in
Thanks Bruce! Taking a look.
hi would a pure html5 published file solve the problem of erratic behavior of courses caused by flash based platforms bruce?
That's a good question Imam, I will try to publish it in SL 360 as pure
html5 and see what happens
Indeed, some interactions from Storyline 2 (well working projects) don't work after the project upgrade in Storyline 360!
This is an example of such a project: the ”Free Storyline 2 Template: Menu with Progress Meter”
http://pinchedhead.com/blog/?p=1654
Hi Alexandru!
I'm not familiar with that example obviously, but I did upgrade to 360 to take a look.
If you start at the beginning, I could see that Topic 1 was not jumping to another slide as expected. I took a look at the triggers, and there is one to close a lightbox before that. I moved the trigger order and it works as expected.
If you have specific items that are not working, please let us know.
Hi Leslie,
Thank you for being so prompt!
I still think it will be an annoying problem ... if repeated in other cases
for updating projects. Perhaps you will consider as a bug!
From my point of view this is a barrier to decide the SL360 purchase.
Perhaps you are more familiar with the demo you shared. What is the close lightbox trigger for? Perhaps that's not what I'm understanding. I do see when opening in SL2 that it works differently, but I'd like to understand the scenario better prior to reporting.
I had just downloaded the demo to study it for a project for which seemed to me a good example ... and I tested SL360 with it.
Now I deleted "close the lightbox trigger" for the "menu1 submenu" and ... it works as before. I suspect that this trigger comes from another variant of the project.
I'm sure it does Alexandru - just not sure where. Let me know if you run into other issues as it seems to be working as intended.
I am experiencing a similar problem, I can't preview any SL2 files that have been upgraded to 360. Any suggestions?
Hi Siobhan and welcome to E-Learning Heroes!
Do you experience the same issue if you create a new file in Storyline 360?
Do you have a .story file that you'd like us to take a look at?
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Hi
I started using 360 a while ago and Im very happy. It works perfectly and I have no promlems exept for some glotches.
1. trigger boxes upgraded from sl2 fail to function properly in 360.
2. zoom regions upgraded from sl2 create prblems with the seekbar.
3. the audio of the delievered courses fail to work on some devices especially if they have download manager installed.
4. i used a particular right to left font on my sl2. however once the files are upgraded to 360 all those fonts are changed to an undesirable font which means i need to select every single sentence and change the font again.
All in all im really enjoying the experience and i hope i can find a solution for the above problems
Hello, have you double checked that you meet the system requirements for Storyline 360?
Yes, I meet all requirements, and still waiting on a response from Leslie who on Nov 18 emailed me and told me that she got the same error with my file and had sent it to your QA team.
Hi Bruce! I think you may be getting the e-mail replies from the thread, but they are for other users that are posting here as well. I do not have an update to provide for you at this time.
Looks like Alyssa is assisting some other users here though :)
Hi Leslie,
I have tried to preview a course downloaded from the featured downloads this morning and can't preview that either.
I have checked with IT that my laptop meets the systems requirements
Hi Siobhan!
I would advise that you check out this documentation if you are experiencing difficulty across files. If that doesn't assist, you may want to reach out to our support team here so we can get to the bottom of your issue.
Hi Iman!
I see where you reached out in a new thread here and I will take a look at your feedback.
This post was removed by the author
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