Storyline 2 Freezes when click on Player

Mar 01, 2016

Hi there

I'm having a frustrating issue.  I've developed a short resource using the screen recording tool, and want to edit the Player settings to include a menu. 

Whenever I click on 'Player' the whole program freezes.  I just changed the slide background prior to this - I don't know if this could be a clue?  When I force shutdown it tells me the system is waiting for a response from me, but there are no other windows open.

Any ideas?  Thanks a million


1 Reply
Christie Pollick

Hi, Angela -- Thanks for reaching out with your question, and so sorry to hear you are having difficulties! With respects to the freezing behavior you are experiencing, You may want to try importing the file into a new file, and maybe also run through the steps listed here to see if you find improvement. 

If you continue to have troubles, please feel free to share your file and we'll see what more we can do to assist. 

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