Storyline 2 -Initial Activation
Sep 09, 2016
We bought the Storyline 2 software from Articulate-Australia partner a few days back. Downloading and installing was not an issue. When we tried activating it with the serial key for the first time, it did not activate in my system. We tried it on one of my team member's system, without luck.
When we asked if something can be done about it, Articulate partners mentioned we will be given just one additional activation (which did not work either) because 2 activations had been done.Not sure how, because whenever we tried to activate ,it had failed. (Note:The articulate site mentions we can use the serial key to install and activate software in 2 different computer(ref: https://en-au.articulate.com/store/store-faq.php). )
What I fail to understand is, how can it be an additional activation when not even a single successful activation has happened?
Has someone else faced a similar issue?
10 Replies
Sure thanks, Matthew. Will do it.
Hi Nivedana and welcome to E-Learning Heroes!
Looks like Matthew has popped in to assist you here and I agree, the support team can best assist you.
Thanks Leslie. Will get in touch
I'd be happy to follow along as well if you care to share the case number with me. I took a look, but I was not able to locate one.
Thanks Leslie.
Apologies for not responding earlier.
My IT team was trying to troubleshoot which is why I wanted to wait before writing to Articulate-support team. Issue is getting a little complicated and after a week of trying , I have now reached out to Articulate support team.
Following is the case number: 00887595
Regards,
Nivi
No worries Nivi! Thanks for popping in to share an update and it looks like you are working with Miker. I'll be sure to follow along as well.
Thats right Leslie. Miker indeed got in touch with me.
I am awaiting certain internal IT permissions to provide him the log file.
Thanks,
Nivi
Of course Nivi. Thanks for the update.
Hi Leslie,
Happy to announce, storyline 2 and Replay is up and running for me. My IT team had to disable and re-enable the related executables a few times and it finally worked. Thanks much for the follow-up.
Thanks,
Nivi
So glad they were able to get you back in working order. I appreciate you popping in with an update :)
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