Storyline 2: Layers, Preview and Publishing Error

Hi Chadi and welcome to Heroes! 

I'd first want to confirm that you're working on local project files as described here and publishing to a local drive as well.  You'll then want to ensure you're testing your published content within the intended environment. 

If after checking into those items, you're still having difficulty we'll want to take a look at your .story file. 

Hi Ashley,

Thank you for your assistance. I confirmed that I am working locally (C:\Users\Documents\My Articulate Projects). As for publishing, I have tried for web and CD. Both present the same issue once I attempt to RE-publish a project.

Ok Chadi, thanks for checking into those. Are you able to share your .story file here with us? 

I have attached the .story file. You will want to click on the "Quote to Order" button, which will direct you to slide 2.2 Originate. 

I haven't been able to identify the exact steps to reproduce this issue. I have noticed that it occurs after I launch the project, work on it for a few minutes, and attempt to relaunch. Sometimes it fails, and other times it is fine. I am sorry I can't be more helpful. 

I was able to reproduce this issue by modifying the animation for any given object on slide 2.2. 

Steps:

1. Publish a project, then close the published output
2. modify the animation enterance of the effect option for any object on slide 2.2
3. re-publish or preview project

In following these three steps, I was able to reproduce the issue. 

Hi Chadi,

Thanks for sharing the file here. I saw the behavior with the duplicate images and elements not appearing when viewing the course in the version you shared. I imported it into a new .story file and continued to play around with it - changing one animation entrance seemed to cause the file to no longer work as expected. Changing that animation element back to what it was originally allowed for some of the functionality to come back - but not all of it. I can't recreate any of this behavior in a new file - and have tried to remove individual elements on your slide one at a time to see if I could narrow down - and it seemed to happen no matter what I removed on the slide 2.2 specific to the Sales layer or the Portfolio layer caused the display issues you're seeing in the images. I tried removing all the elements there and changing the animation - and it was still causing problems. It seems to be an issue with the Sales layer and the PortfolioM layers - so at this point I think you'll need to recreate those layers.

In addition to working locally, you'll want to ensure you're file path and file name don't contain any special characters, accents, etc. and are well under the 256 character limit imposed by microsoft. 

Ashley,

So is this a bug? I understand that these things happen, and that I will need to recreate those layers. At the same time, I want to confirm that it isn't due to user error. I don't want to make the same mistakes, and recreating parts of the project will be time consuming.

Thank you for your help.

Hi Chadi,

I wasn't able to recreate it in a new file by applying animations and then trying to change them, so I can't say that it's a bug within Storyline. It seems to be a bug or element of corruption within the "Sales" layer that is also impacting the "PortfolioM" layer. 

Also, one of the items you might want to look at to help in terms of rebuilding is, the Portfolio layer has the same markers that are on the base layer, but they're adjusted in terms of position slightly - and so that's the image you're seeing when they show through overlapping (again, odd and based on an issue within the layers themselves). You could choose to show those individual elements from the base layer on that layer by clicking the eye next to each of them the in slide layer's timeline. 

Alright, thank you for your assistance. I will take a second look at how I initially created those layers.