Storyline 2: Matching Drop-down not display correctly for some browsers (html5 export)

Hi, Yan -- Thanks for reaching out here! May I ask if you can share whether or not you are publishing for LMS or Web? If publishing for LMS, are you finding the same behavior when you test your published output via the SCORM Cloud in various browsers? Or if for Web, can you share if you are finding the same via tempshare.articulate.com? 

Thank you for your reply. I use Web publish. Also, my patch is the latest Update 10. Here are the link:

Flash version (function and display correctly):  http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/sto_1apbbpu4mual15po1b7585ejub9/story.html

Html5:

http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/sto_1apbbpu4mual15po1b7585ejub9/story_html5.html

You will notice I use 2 attempts. Apart from the issue of what I've described in the main thread, I also didn't see the options get reset in html5 version.

Thank you!

Hi, Yan -- Thanks so much for the links you have shared, and just so you have it handy, here is our System Requirements sheet which outlines the following supported options for Viewing Content:

And as listed above, while HTML5 is not supported in Firefox, I can report that I experienced an answer choice showing instead of "Select" for the dropdowns in Chrome for both iOS and in my Windows 8 PC. As such, I would like to recommend that you use this form to connect directly with our Support Engineers and share your file so that more in-depth testing and insights may be provided.  

Thank you, Christie. Please report that issue and I also will fill out the form with the other issues I encounter for my project.

Hi, Yan -- If you can include all of the issues you've reported in the case you are filing, that would be most helpful to keep everything in a central location. And if you want to stop back in to share your case number, we will gladly follow along. 

Thanks, Christie.     Case # 00866617

Awesome, Yan, and I can confirm that your case has been received! I will be sure to monitor the progress being made. :)

Hi Christie,

I am publishing to an LMS, but the end user is an iPad user from safari (WITHOUT the Articulate App- as per our company policy). Will drop-down questions not work on an iPad without the App?

Thanks for any help!

It works. 

IE 11 for PC; Safari, Chrome for iOS; Opera, Chrome for Android: The display is correct. Issue not presented.

Hi Jamie,

Drag and drops should work in the HTML5 output in mobile Safari. You'll see that within our comparison chart here. 

Hi Jamie! Looks like Yan has popped in to assist you here. Do you have a .story file that you need us to take a look at?