Storyline 2 module freezes in Moodle

Hi there, I have a complex module with quite a few variables uploaded on Moodle. The issue I am having is that only some of the users have the issue with a frozen screen. They would close the module, then reopen it and choose "Continue from where I left" option, but then they get back directly to the frozen grey screen. Would anyone have any idea or similar experience?

Thank you in advance.

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