Storyline 360 and Moodle - SCORM display on mobile

Hi Alyssa, 

Thanks for your response. I did think it was a Moodle-related issue but thought I'd try my luck here in case anyone has experienced a similar thing. 

In Storyline I have selected for the modules to be 'landscape' only. In SCORM cloud when you hold the mobile device Portrait it prompts you to rotate it, the module then fits the entire screen with the player option visible. However in Moodle it displays the SCORM file in Portrait and Landscape view - both views require you to scroll to see the player features and the player does not properly fit the screen. Not sure if this is another Moodle issue?

Thanks,

I'd agree that the Portrait view showing in Moodle is likely another Moodle issue. Let us know if you get any information on this from the Moodle support team!

I have the same problem with Moodle 2.9 and Storyline 360. Does anyone know if there is a patch or update that will fix this problem?

Hello Dietmar - I haven't seen an update from Tegan here. I assume yours works as expected when testing via SCORM Cloud as well? 

Hopefully some other users will be able to chime in and assist.

Hi there, 

Our developers are still trying to work it all out. They're not Moodle experts so they are doing research into how they can fix it - it's doesn't seem like there's a simple solution!

I also posted a similar post in a Moodle forum - here's the link to it - https://moodle.org/mod/forum/discuss.php?d=347718#p1402823. Some of the responses might be useful. 

Thanks for sharing an update and a link to your related post Tegan. Hopefully you will hear back soon.

Hi,

In the organisation I work in we are also in trial mode of Articulate 360. We love it!!!
However our LMS is moodle and we have come across similar issues. When a course made in Rise or Storyline is imported into moodle the package is fine and all the bells and whistles work,

however

it's not responsive and doesn't fit the screen well on mobile/tab/etc. (it seems like the scorm package is opening up in a smaller window instead of full screen as it was designed for) This is definitely a deal breaker. 

Yes yes I know it's moodl's fault etc etc... but it seems many people are having this issue and if the guys at Articulate will help solve it it will benefit everyone! 

Hope to hear good news.

Hi Dan, 

Glad to hear you're loving Articulate 360! I know that we've seen issues in the past with how Moodle forced content to display in an iFrame causing the course to not scale correctly on different devices or within the window itself. It sounds like the same thing may be occurring now for you with Rise and Storyline 360? Storyline 360 would have the setting to launch in a new window as detailed here, but you may also want to check if Moodle has a setting that would allow it to display outside their iFrame to accommodate Storyline and Rise. 

With Storyline 360 you should be seeing the responsive player, which is a bit different than how Rise will display entirely responsive on a mobile device. 

You could also reach out to Tegan directly using the "contact me" button to see if they were able to get any other updates from the Moodle team.

360 responsive player in Moodle seems to be working OK for me on an iPad. But not so well on an Android mobile device.

Chris

Hi Chris, 

Are there any particular settings you're using in Moodle?

Thanks for replying. We open the SCORM in a new window, Allow scrolling (out of habit - could this be the problem?) and disable the side menu.

Are there any settings I should watch out for?

Hi Chris, 

I'm actually not sure - I'm not familiar with Moodle but am having issues with the SCORM display on all mobile/tablet devices. 

Would be great if someone had a solution for this!

I am having the same issue here. Love 360 but the mobile running it through Moodle is making it look weird. It is like the browser is to big to fit in the window.

Hi Chad,

Have you tested it outside of Moodle as well, in SCORM Cloud for example? That's a good, industry standard for LMS Testing to see how the course behaves. I don't know enough about Moodle to offer ideas on specific settings you should use there, but hopefully others in the community can weigh it on that! 

Yep testing it outside of Moodle works. So for now I am just linking outside of Moodle to get it to work, it is not the best solution but it doesn't screw with the formatting. Also the video wouldn't play in the mobile player until I updated to IOS 10 on my iPhone. Customers were complaining about the video freezing. This only happened when I was using it as a scrom.

Well landscape view is the problem in Moodle - the responsive player does not shrink down so that the navigation controls are visible - it therefore requires moving around the screen to keep finding the navigation controls. Does anyone know if there is a particular setting in Moodle to overcome this problem?

Hi,

I was experiencing the same issue this morning when testing a Storyline 360 module on a Samsung phone and Samsung Tablet hosted on our Totara (open source distribution of Moodle) LMS.  The view was much worse on the phone though - huge black window with the module sitting in the middle which I had to scroll down to view and the menu and nav buttons where along the bottom of the black window, not along the right of the module. This was the same in portrait and landscape views.

What fixed it for us after lots of fiddling and testing was changing the Totara SCORM setting from 'Display package - New Window' to 'Display package - New Window (simple)' - I'm not sure if this option is available in Moodle or if it's a Totara addition.  The module on the phone and tablet now looks exactly the same as the Storyline 360 preview.

However, it's just unfortunate that all this testing has highlighted a different issue with SCORM results not coming back to our LMS on phone and tablet only, with only Storyline 360 modules - no issue on laptop or desktop. I was searching the forum to see if anyone has raised this, and that's when I stumbled across this post.  I'll continue my search for the later issue and will raise another post if I can't find anything.

Michelle

Hi Michelle,

Thanks for sharing the steps to get the course to display correctly on your iPhone/iPad from within Totara.

For the tracking issue - it doesn't sound familiar, but we'd be happy to help give it a test by seeing how it tracks at SCORM Cloud too. We use that as an industry standard to test out content and I'd be happy to give your course a test there too. Drop the .story file into your response using the "Add Attachment" button.  If it's a long course, just give me an answer key to make it a bit easier. 😉 

The only bad solution I found was to open in a new window in moodle settings, but you see this horrible orange button before starting the course. And in Storyline open in a new window and display the browser without controls. I hope you correct this error soon we are many people using Moodle

Hi Gus,

The launch button is expected if you're launching the course in a new window. There isn't an option to remove that within Storyline, but a few folks have looked at hacks to remove it from the published output. 

Hi there. I tried launching the course in a new window using the orange launch button. It works with mobile web browser. But when I try to view the same SCORM package using Moodle's mobile app, the package does not launch and redirects me to a blank page with 'Index_LMS' line. Is anyone experiencing this same problem as well and is there a workaround this problem? Thanks a lot in advance

Hi Zhi,

Thanks for chiming in. Have you tested the content outside of Moodle, as well? SCORM Cloud is a good tool for LMS testing since its industry standard.

I don't have specific experience with Moodle, but hopefully others in the community can share their ideas with you!

Hi Zhi,

Unfortunately I can't offer help with Moodle's mobile app, as our content is supported in the native HTML5 output within the browser (Safari or Chrome on mobile devices) or within the Articulate Mobile player. 

Have you also reached out to Moodle to see if they could offer any ideas?

Hi there, 

Thank you for your reply. I have tried with SCORM cloud and It is working as it should on my mobile web browser. I got it working on Moodle App by disabling the "Launch in New Window" checkbox in Articulate. But by doing that, it ruins the responsiveness on mobile web browsers when accessing Moodle through mobile web browsers as pointed out by OP in the second screen shot. So I guess I cannot make it to work on BOTH Moodle App and mobile web browser. What a shame...