Storyline 2 not installing
Mar 11, 2015
Hi Heroes!
I'm having trouble installing a version of Storyline 2 into my windows PC. I installed a trial version last fall (that worked fine), then I installed a full version of Storyline 1 ( I like to work backwards) that I've had no trouble with. Then I tried booting up Storyline 2 to input the serial number for the full version, and it will not launch. It took several tries (plus Revo freeware) and I was able to finally uninstall/reinstall the trial version, but the program still does not launch. I was able to locate and delete all the HKEY files, I've updated Flash, I've rebooted, stood on my head, gone for a walk, taken a vow of silence, all to no success.
Looking at the Event Viewer, I was able to find the error. Please see below:
Product: Storyline -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: Unregister, location: C:\Program Files (x86)\Articulate\Articulate Storyline 2\Storyline.exe, command: /u
I need to get this program running to begin my new project and time is of the essence. Help/support would be greatly appreciated. Help me, Obi-Wan Kenobi. You're my only hope.
2 Replies
Hi Erik,
Do you have a valid license for Storyline 2? It'll be a different license than Storyline 1.
Since it may be system specific as well, it would be best to work with our Support team here.
Thanks, Ashley!
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