Hi All, we have a module that was produced in Storyline 2 by an external company. When some users get to the results slide, the circles are coloured incorrectly e.g. if a user got Q1 wrong, the % shows correctly but Q1 shows as green in the graphic and other Qs are shown as red.
It is not occurring with all users and we are trying to identify what is different about the users who are experiencing the issue. All users are on IE11 and we are confirming Flash now (I have v 20.00306 and it works correctly when I test it).
Has anyone else had this issue or have any idea about what might be causing it?
Thanks Leslie - sorry for the delay but the designers have now provided me with this dummy module which replicates the interaction we have been having an issue with.
We have continued troubleshooting with our users. Initially we thought it may be to do with Flash as they don't have it installed but even an HTML version did not work correctly for all users. The users' IT Dept is investigating why some users are able to view the HTML version correctly but not all - there appears to be something different in their Operating Environment but they have not identified it yet.
Any assistance is greatly appreciated as we have a significant program of training to roll-out. We can work around this specific issue but the root cause may cause other issues in the future so it would be good to resolve it now.
Hi Mirren! I'm not seeing anything attached here for me to take a look at. Looks like you may have replied via e-mail which does not allow your attachments to come through, but does include your signature. Please be sure to pop into the forums and utilize the 'Add Attachment' options in the bottom left of the reply box. You are welcome to edit the last post you made to remove your signature if needed as well.
I'm not experiencing an issue when taking a look at your course. How are you publishing and sharing your course? It looks like it may be to LMS, have you tested in SCORM Cloud?
Thanks Leslie - yes, we are publishing to an LMS. This issue is only happening to one group of users - we have had nearly 1000 successful completions - and what we are trying to identify is what the interaction requires to work correctly and what might be stopping it from working correctly for the 250 users that have the issue. Their IT Dept still hasn't been able to identify a possible cause in their environment. Any ideas appreciated!!
Yes, HTML/Flash content is supported in IE as the documentation states. If you are asking about the HTML5 content, then this is not something we can support in IE.
9 Replies
Hi Mirren! Sounds like a custom set up. Do you have a .story file that we could take a look at?
Thanks Leslie - sorry for the delay but the designers have now provided me with this dummy module which replicates the interaction we have been having an issue with.
We have continued troubleshooting with our users. Initially we thought it may be to do with Flash as they don't have it installed but even an HTML version did not work correctly for all users. The users' IT Dept is investigating why some users are able to view the HTML version correctly but not all - there appears to be something different in their Operating Environment but they have not identified it yet.
Any assistance is greatly appreciated as we have a significant program of training to roll-out. We can work around this specific issue but the root cause may cause other issues in the future so it would be good to resolve it now.
Thank you!
Mirren
Hi Mirren! I'm not seeing anything attached here for me to take a look at. Looks like you may have replied via e-mail which does not allow your attachments to come through, but does include your signature. Please be sure to pop into the forums and utilize the 'Add Attachment' options in the bottom left of the reply box. You are welcome to edit the last post you made to remove your signature if needed as well.
Thanks Leslie have attached the file now and edited the message!
Hi Mirren!
I'm not experiencing an issue when taking a look at your course. How are you publishing and sharing your course? It looks like it may be to LMS, have you tested in SCORM Cloud?
Thanks Leslie - yes, we are publishing to an LMS. This issue is only happening to one group of users - we have had nearly 1000 successful completions - and what we are trying to identify is what the interaction requires to work correctly and what might be stopping it from working correctly for the 250 users that have the issue. Their IT Dept still hasn't been able to identify a possible cause in their environment. Any ideas appreciated!!
Many thanks,
Mirren
Please be sure that they are viewing the content in a supported environment as explained here.
Thanks Leslie - I have previously sent them that and they are trying to get authorisation for Chrome. Does HTML not have an IE option?
Hi Mirren!
Yes, HTML/Flash content is supported in IE as the documentation states. If you are asking about the HTML5 content, then this is not something we can support in IE.
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