(Storyline 2) Review Quiz displays "incorrect" on correct answers
Nov 20, 2014
HELP! I have a simple exam with 75 questions that draws from a 100-question bank. I have the exam set to review quiz at the end, and have set up pop-up review layers that appear when a user gets the question incorrect.
It all works fabulously through the story.html file (i.e., when it is launched locally or on the server). When we launch it through the LMS (published in SCORM 1.2), we see wonky behavior. Although the score is recorded and reported accurately, when reviewing answers, some appear as incorrect, even if they are correct, like this:
Incorrect answers show up the right way (i.e., they say "incorrect" and have the appropriate feedback).
Per an earlier discussion thread I saw, I reset the slide properties to "resume saved state":
(That didn't do anything, though I am concerned about what happens when users retake the exam)
This is what it is supposed to look like when incorrect/correct:
I'd appreciate any direction on how to get the LMS version to work correctly.
Thanks!
--Lesli.
20 Replies
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Hello Lesli!
Have you tested this in the SCORM Cloud, the industry standard for testing, to see if you get the same results?
You may want to look at the information here about troubleshooting within the LMS.
Yes, it works in SCORMcloud, but I need to check which launch file they use. I think there is a bug with the index_lms.html file. We will do more digging here. I'm wondering if other people see this issue as well.
Thanks for the update. What LMS are you using? Others who use it may be able to give some advice as well.
Hello, I am having a similar issue.
Previewing the quiz scene through Storyline 2. Getting all the questions correct. Reviewing the quiz shows slides as incorrect.
Are there any updates to this? Any fixes?
We have been troubleshooting this and other related issues for months. We have disabled the "review" function because it is frankly just too inconsistent. Also, we've found a glitch where results are not reported correctly if you submit all the answers at the end (i.e., taking off the submit button from individual questions). We think this is a result of the number of database calls the SL files make when the answers are submitted.
If you don't need to randomize or choose a subset of questions, you could try the questions without a question bank. We think that may be one of the issues as well (though it doesn't work for our purposes).
There have been several SL updates since we've had the issues and, while I think they've gotten closer, I don't think they've solved it.
Good luck, and do post here if you figure out a better solution!
Thanks.
Hi Matthew! Did you check your slide resume properties as mentioned at the beginning of this thread. This issue is typically caused by the slides being set to Resume Initial State.
Hi Lesli - Sounds like your issue was limited to your LMS, correct?
It was replicated (albeit inconsistently) in ScormCloud. So, no. And changing the resume initial state had no effect on the review issue.
Thanks Lesli. I didn't realize that based on the previous conversation. Would you be able to share your .story file so that our team could take a look? You can share privately here if needed.
Yep! That worked. Problem solved.
Glad to hear it Matthew! Thanks for sharing an update.
Matthew, make sure you check that your scoring is accurately reported... we had some issues with that when we removed the review. What did you end up doing to solve the problem?
Hi all,
I am having the exact same issue with my course, no matter what settings I use it is doing the same thing. I use SL2 and even in the preview mode it is doing this... anyone find anything out?
Thanks!
Hi Stephanie!
How do you have your slide properties set? We have seen this behavior reported for slides set to 'Reset to Initial State'.
You are welcome to share the .story file if you need us to take a look.
Hi Stephanie,
I am having a similar problem. The question is an open-ended entry and set to "Automatically Decide". The content is proprietary, however to you have a private method whereby I could share the slide with you?
Very similar to what is being mentioned above - previews fine, however when the user takes the course, the correct answer is showing as incorrect.
I'm sure I'm just a donut and missing something - any chance you could help me out?
S
Hi Shannon!
I do not have an update to provide on Stephanie here.
If the slide properties have been checked, would you be able to share your file privately with our support engineers here?
Hi Leslie,
Sent the file over - thank you for being so responsive! :)
Thanks Shannon! You should be hearing from someone soon in reference to your case submission (00816853). I will follow along as well.
It looks like Eloisa was able to assist you here Shannon :)
Could you please share the outcome with the forum so others are able to apply the fix? We are having a similar issue where the review slides are indicating the question submitted was incorrect, when the feedback indicated the questions submitted was correct.
Hey Kathryn! Thanks for checking in. In Shannon's case, there was a space at the end of her answer choice (in editing), and removing the space allowed the correct answer to be submitted and marked as such.
Would you be interested in sharing your file here for testing? We're happy to help out!
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