Storyline 2 screen recording is black

Hi Cory and welcome to Heroes,

I'd suggest to begin by confirming you're working locally as described here and then looking into conducting the repair of Storyline. 

Please let us know how it goes after checking into those. 

Thanks for the quick response. 

I am working locally. 

I uninstalled/re-installed. Still no luck. 

I am a Storyline 1 user, and have both installed. I used Storyline 1 to record a video of what I am seeing in Storyline 2. I've attached it to this post - but not sure it will work. If not, I'll upload it somewhere and provide a link.

Hi Cory,

Thanks for sharing the video here. Obviously you're able to record successfully within Storyline 1 - so it's something specific to Storyline 2 only. You mentioned uninstalling, but did you follow along with those repair steps? You'd need to go through all the steps in that article including the Microsoft .Net Framework information. 

If you've gone through all those steps, can you connect with our Support team so that we can take a deeper look into your system set up? 

I am experiencing the same issue with Storyline 2. I went through the repair steps and it did not work for me.  Is there any solution for this?

Hi there, Heather.  It sounds like you're having some trouble with screen recordings in Storyline 2.  Tell me a little more:

• Is the application you're recording installed locally on the computer?  If so, you can check that the application has the same permissions level as Storyline so they can communicate.
• If the program you're recording is accessed through a web browser, what browser are you using to launch it?  Some browsers do a better job of communicating what's happening than others.  This article gives more detail.

I hope those suggestions get you moving forward.  If not, please touch base with our support team so we can dig deeper with you!