11 Replies
Ashley Terwilliger

Hi Dayle,

I'd agree - that sounds like a very long time, and I'd look into Brent's suggestion and ensure you've saved your file before closing down Storyline. You'll want to try as well without any other programs or files open to help with any memory issues from your system.

If the behavior continues, and it's not .story file specific but occurring with all your files I'd look into conducting the repair as well. 

Ed Gen

Hi Ashley,

Thanks for you quick reply! Honestly, I doubt my computer specs have any correlation to the issue. I'm running on an Intel Core i5 @ 3.10GHz with 16GB of Ram with only Microsoft's Outlook and Excel. I believe I exceed the system requirements and doubt I need to shut down programs as well.

I have a hunch it may have something to do with upgrading an existing file from Storyline version 1. Need to run further tests.

Ashley Terwilliger

Hi Nick,

This thread is a bit older, so could you describe more of your set up and what troubleshooting steps you've already gone through?  You'll want to confirm that you're working on local files, publishing locally and using the latest update (Update 5 of Storyline 2). Lastly if the behavior persists, you'll want to look at conducting t he repair of Storyline.