Storyline 2 - text rendering difference from Storyline

Hi Keith and Rob,

Text was updated in SL2 to be crispier and allow for more control over what you see on the slide and how it'll match your published output.

I don't see a specific issue about text not keeping the wrapping behavior or the hover issue - so we'd want to take a look at some sample files to see the behavior ourselves. You can attach files here in the forums using the paper clip icon, even just a slide or two showing the behavior would be helpful.

As a general reminder, you'll want to make sure you're following the guidelines here in regards to working on your SL1 and SL2 files:

• Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
• Avoid using special characters, accents orsymbols in your file names. 

I have actually also seen some differences between the spacing of my SL1 text and the SL2 conversion. I just didn't know it was a bug! I thought it was just the cost of having a better text engine, I didn't realize it was not expected behavior.

See for example here, an SL1 file with blue boxes behind it that act like "highlighters" as the narrator talks about the text. When converted to SL2, the text and boxes are all in the same exact pixel positions and have the same dimensions, but the "highlight" boxes are not lining up in the same way. I just assumed that in getting better text, I was also going to have this problem.

Like Keith, updating my SL1 projects to SL2 would mean a lot of work because of these alignment issues. 

Ashley, I'll attach my sample file here. Let me know if you'd like me to file a bug report.

Hey Ashley (or other staff) 

Any word on the file I submitted? Should I file a separate bug report?

Thank you!--

Hi Belen,

Sorry for the delay - it looks like I hadn't subscribed to the thread, so just saw this today. 

I see the same behavior you're referring to - in that the highlight text appears to have moved one place to the left for all your text. Here is a screenshot of what I'm seeing, SL2 on the left and it's the most noticeable with the ? mark at the end of the sentence. 

 I'll share this information with our QA team for additional review, but if you already filled a separate bug report let me know and I can add it to that one. 

Hi Ashley,

No worries. I haven't filed a bug report, so if you could go ahead and put it through, that would be great.

Yeah, it's weird because when you open the Size & Position dialog, you can see that those boxes are in the exact same position in both files and are the same size. So it's as if the text itself has expanded just enough to make a noticeable difference, and a difference that (of course) becomes greater the farther right you move within a sentence (in left-to-right text).

This may just be 'what happens' when converting text from the old SL1 engine to the new one in SL2, so, if you could keep me posted, that would be great. (Especially since this issue is the main sticking point for not updating any of our current courses to SL2.)

Thanks again--

Thanks Belen - I went ahead and filed it and will keep you posted on what I hear back. I don't know for certain, but as you mentioned it may be what happens when converting - and playing around with your file I was able to "nudge" the boxes back into the same/or close position as they appeared on your original project. I know that is not sufficient for upgrading your files, so I'll definitely keep you posted. 

Hi Belen,

I confirmed that when upgrading the projects from SL1 to SL2 - you may find that the internal right margin of text boxes, shapes, and captions is increased by one pixel.

This is by design. The extra pixel is added as a result of the all-new WYSIWYG text editor in Storyline 2 that prevents text from shifting unexpectedly. It ensures that text-wrapping looks the same after upgrading to Storyline 2. It looks like based on what you're experiencing, this is also impacting how the objects are overlaid with your text. 

I see. Is there a way to change that globally back to 10px? Will it mess up the text in other ways if I do?

Hi Belen,

There isn't a global way to change it back to 10 px - and I can't think of any problems it would cause if you were to go through and change them or readjust the overall width of the text box. 

I am also having an issue with text formatting when converting files from SL1 to SL2. Below are images of the difference in the formatting of the text and the text box settings which show that there is no difference in the internal margin as discussed above. If you open the .story file that I attached, which is the upgraded SL2 file, you will see on slide 1.4 that the text has changed on the base layer but the "Tip" layer still shows the text formatting as it was originally intended and how it remains in the SL1 backup file. My problem is that now the layers are inconsistent with the base layer and I can't find any way of editing it to make them the same.

I am having the same problem since updating to SL2. Some of the states are not working, the text has shifted, and the text shifts in some places when I publish. The project was almost complete prior to the update and these problems did not exist.

The images below show how the text 'Click to enlarge image' in the green box shifts downward when I publish the file. It's minor in this instance, but affects other slides as well. Any suggestions? I have tried 'align middle' and it seems to think it's aligned.

Published output shows text shifted down:

Text where it's supposed to be:

Also, does anyone know if it's a problem that during the update, many of the 'jump to slide X when user clicks Next button' triggers have been changed to a slide trigger while the 'jump to slide X when user clicks Previous button' remained a player trigger?

Hi April,

Thanks for sharing the images and .story file here with us - do you have the original SL1 back up copy that I could take a look at? I'd like to see it prior to updating and then see how it changes when I update. 

Hi Crystal,

Did you try publishing in SL1 to and it appears normally? Could we take a look at your .story files? 

Hi Ashley,

Thanks for replying. Yes, it appears normally in SL1. I submitted my file for a different issue related to the upgrade so I will see if they can take a look at the text shifting issue as well. Thanks!

Sounds good Crystal - and if you'd like to share your case number with me, I can take a look at the case and continue to update the thread as well. 

Thanks again Ashley. It's case number: 00426780.

It was submitted with an issue that you had helped me resolve last month (based on trigger order), but it's no longer working since the update to SL2.

Thanks Crystal - and I see that Cleo is working with you as well so I'll continue to follow along. 

Hi Ashley,

We have a few issues that would be good to clarify as well. Not sure if this is the right place bu the thread is similar. I've attached a Word document outlining the issues when we tried to upgrade files from SL1 to SL2 (to get bbetter video quality)and in the end had to abandon the upgrade due to numerous formatting issues, video/audio syncing issues and file size issues.

Please take a look and provide any feedback on why this might be happening.

Thank you.

Regards,

Ray

Hey Ray,

Just wanted to make sure you've seen this post by Articulate staff member Mike Enders about using uncompressed videos in SL1. I'm currently in the middle of upgrading the video quality of a series of old projects using this method. Hopefully you and your team can use this workaround.

Hi Ray,

Thanks for sharing that Word document here. In regards to the formatting and audio/syncing issues you mentioned, we'd want to take a look at some examples to see how this is behaving in terms of upgrading the files. You can choose to share the .story file with us here (we'll want to see the SL1 file - and only a few problematic slides should work) or you can also always connect with our Support engineers. 

If this is a confirmed bug, as it seems to be, is there any idea on when the update to SL2 will happen?

Hi David,

This thread has a few different issues in it - 

For example, the additional pixel within the text box when upgrading is by design.

As for April's issue, she's still working with support and currently it looks to be a bug in her file, not in Storyline 2 itself. I'm continuing to follow along in that case as well in case something changes.

If you're having a specific issue you'd like us to take a look at, please feel free to let us know. 

Would this be the right thread to express issues I'm having with the Quiz question "answers"... it seems that in my storyline slide the left margin in the slide is not rendering when published/viewed. The behaviors are as follows: 

1. when hovering over the options (possible answers) to a quiz question, the text will shift L-R as it's hovered. Only happens on some items, not on all, and I can't see a pattern/consistency... 
2. Similarly, an option/answer is not aligned (left margin) as the others are, when I've verified that the SL2 file/slide is fine... 

Hope that makes sense, do let me know if screenshots will help... or if this is the right thread. 

Hi Jaime,

I'm not sure that the issue you're describing matches the others mentioned here - but we're always happy to take a look here or in a new thread. Screenshots, or the .story file with a few sample slides is the best way for us to take a look!