About 2 weeks ago I had all of my Articulate software updated to the latest builds. Since then, every time I launch Storyline 2 or one of the Studio 13 apps I am prompted to enter my serial keys. Doing this does not deactivate my trial mode and I have to re-enter my serials every time. I have a ticket logged with support, but I have not heard back yet and I'm down to 14 days on the counters.
Has anyone else experienced this? Are there any working solutions?
I see your case (00459277) and that you worked with Jayem. As he shared with you, this issue has been logged with our QA and there are a few users experiencing this.
If you have trouble when your 'trial' runs out due to this issue, support will be able to assist you.
Thanks Leslie. I am sure the team is working as hard as they can. Do you know if there is a short term fix for this, or should I expect to continue to re-authenticate every time I start the program? I'm just concerned that I may be forced to stop production when the trial runs out.
I do not see that a workaround has been determined at this time. When the trial runs out, the expectation is that you will still be able to proceed as you are now until the issue is resolved.
5 Replies
Hi Joshua,
Is the software installed locally, or on a virtual environment?
It sounds like you are hitting a new instance each time.
It's installed locally.
Hi Joshua!
I see your case (00459277) and that you worked with Jayem. As he shared with you, this issue has been logged with our QA and there are a few users experiencing this.
If you have trouble when your 'trial' runs out due to this issue, support will be able to assist you.
Thanks Leslie. I am sure the team is working as hard as they can. Do you know if there is a short term fix for this, or should I expect to continue to re-authenticate every time I start the program? I'm just concerned that I may be forced to stop production when the trial runs out.
I do not see that a workaround has been determined at this time. When the trial runs out, the expectation is that you will still be able to proceed as you are now until the issue is resolved.
This discussion is closed. You can start a new discussion or contact Articulate Support.