Storyline 2 Update 8/9 - Not loading in offline - Saba Cloud

Hello,

I notice an issue with playing content in offline within Saba Cloud mobile app with Storyline update 8 and 9.

The modules run perfect in update 7, so I am wondering what changed here?

I read through the release notes and see fixes to HTML 5 in chrome 48 in update 8.

The issue we see is the 'Circle of Death', whereby the module never loads, when the content has been downloaded and running offline.

Anybody else have this issue?

Can I get access to re-download Update 7?

4 Replies
Ashley Terwilliger

Hi Matt,

Although we can't offer support for the Saba Cloud app, if you need access to an earlier build, you're welcome to connect with our Support engineers who will be able to talk through that with you and offer a download link to an earlier build. 

You'll only want to do that once you've exhausted the other options with your Saba team, as you won't have the benefit of the other fixes and elements included in Update 8 and 9.