Storyline 3 crashes when you click audio files
Sep 17, 2020
I have had this happen to me numerous times. The normal behavior for clicking audio files in the timeline is select for single-click, open editor for double-click. Often, when you first load a slide, the audio waveform isn't instantly available, and instead you see a "loading audio" message in the timeline.
If you try to double-click before the waveform is loaded, it will tell you the file isn't found, open a blank editor window, and then crash. There is nothing you can do from that point. You have to go into the Task Manager and force-quit.
Sometimes, this even happens randomly when you single-click an audio file that hasn't properly loaded yet. I know the solution - just don't click an audio file when you first load a slide. But when you are swapping out a dozen audio files in rapid-fire, sometimes you get a little click happy, and it really is a hassle to have to force-quit, restart, and hope that auto-save has not failed you.
Any thoughts on whether Articulate might look into the bugginess of the audio file handler?
1 Reply
Hi Russell,
I'm glad you reached out! I can help and have a few initial questions to help us narrow this down:
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