I am attempting to publish a module with several highly interactive frames in it. Each frame publishes fine on its own, but when they are all in a single book it keeps crashing while "attempting to create slides". I will continue to research what is causing the issue but we have put a lot of time in the the development for this project and any help would be greatly appreciated. I have attached a copy of the .story file.
I think there's something wrong with the background images you use for the slide backgrounds in the master.
I made the slide background in the master a solid color for all of the slides and it published fine. I'd make the slide background a solid color. And then insert the image or a shape on the slide rather than format the background.
You can contact support here if you want them to dig through the file and try to figure out what's going on.
In Christian’s case, it seems there was one master slide layout that was corrupt and causing issues for the course. My teammate, Angelo, was able to use another instance of that layout and published it just fine.
If this isn’t applicable, feel free to open a case so that our support engineers can take a closer look and find the culprit!
6 Replies
It crashed on me, too.
I think there's something wrong with the background images you use for the slide backgrounds in the master.
I made the slide background in the master a solid color for all of the slides and it published fine. I'd make the slide background a solid color. And then insert the image or a shape on the slide rather than format the background.
You can contact support here if you want them to dig through the file and try to figure out what's going on.
Hey Christian! Thanks for opening a case and working with Angelo. Let us know if you have any questions about what he shared with you in your case!
Thank you so much for the help on this issue, I'm relieved that it was something so simple.
Christian Cuneo
Team Leader - Course Developer
24624 Interstate 45 N, Ste. 270 | Spring, TX 77386
Tel. 832-585-8601 | Fax. 832-585-8604
[1470860803643
That's great to hear, Christian!
By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here!
I'm having the same issue what was the fix?
Hi Carlos,
In Christian’s case, it seems there was one master slide layout that was corrupt and causing issues for the course. My teammate, Angelo, was able to use another instance of that layout and published it just fine.
If this isn’t applicable, feel free to open a case so that our support engineers can take a closer look and find the culprit!
This discussion is closed. You can start a new discussion or contact Articulate Support.