Storyline 3 fails to download with error code 800C0005

Sorry you're getting hung up, Steve! Let's get this sorted out so you can get to using Storyline 3! I've opened a support case for you, and you'll hear back from one of our engineers soon. 

Many thanks

Sent from my iPhone

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Hey Steve! I checked in on your case this morning, and I see that you have now successfully installed Storyline 3 -- that's great news!

It looks like you have Storyline 2 and Storyline 3 installed side by side. Storyline 3 is likely the default version that will open your files. If you want to open a file in Storyline 2 now, you can do one of the following:

• Right-click the file, select Open With, and select Storyline 2.
  
  -OR-
• Open Storyline 2, click Browse for More on the bottom left, and locate the file on your local hard drive.

I hope that helps!

Hi

Thank you for that, I was getting worried I would not be able to access if we don't buy Storyline 3. We have 1 scorm package which was built in Storyline 2 but some of our users are using laptops with Windows 10 and the organisation will NOT install flash. The course will not load on these computers. I have republished now and they do work in Storyline 3.

Thanks

Steve

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I'm happy to hear that, Steve! By the way, you can edit out your contact information from your post if you'd like.  Replying via email will include your signature.