Storyline 3 issues in our LMS (SAP)
May 24, 2019
By
Alison James
We have a new issue with SL3 in our LMS and Multi-module courses (so separate Learning objects). When you click on a module using the built in Table of Contents (built into the LMS) and click through a couple of slides in one module, then leave it, you can't go back. The module just won't reload. I think this has something to do with the new goodbye.html slide that SL3 now imposes. It's really frustrating. Does anyone know what code we need to adjust so you can revisit a module?
6 Replies
Hi Alison,
Does it seem like the Storyline course is stuck, showing the loading circle consistently or you see nothing at all? What have you set up as the resume behavior?
Have you also checked with the SAP team if there are any settings you need to enable?
Hello Ashley,
I am attaching a screen recording that shows what's happening for us in our LMS. We have managed to suppress the goodbye.html page, unfortunately when we create a multi-module course (each module is it's own course) in our LMS, we aren't able to revisit a module after clicking on a slide. We can click through the Table of Contents freely, until we actually click a slide in the module. When you try to revisit a module, it looks like it will load, but then doesn't and we're left with a blank page. We don't have this issue with course published in Presenter, SL1 or SL2.
We've scoured the source code in the output files but can't find anything.
We would be so happy if you could help!
Alison
Have you checked the console in the browser to see if any errors are being generated?
You might also enabled debugging mode for the LMS. https://articulate.com/support/article/how-to-enable-lms-debug-mode
Hi there, Alison. Michael gave you some good troubleshooting help. If you notice errors in the console, or if you're able to generate a debug log, we'd be happy to try to see why Storyline 3 is providing a different experience with this setup. You can share that information with us here.
Good morning,
There were no errors at all. I wish there had been so we would have a hint as to where to look for answers.
Alison
Sent from my iPhone
Hi Alison,
How are you tracking completion in those modules? Is there a status updating in your LMS from a reporting standpoint that may be causing this issue?
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