Storyline 3 not working with new Chrome update

You might look at publishing to Articulate's (unsupported) tempshare for previewing/testing. This will let you validate the local vs published environment and let you see how the courses will play for your client. All content on the tempshare gets deleted after 10 days so it is a great solution for testing courses in situations like this.

Thanks Owen!

Yes, my files appear to be working on our server. We offer our files to be viewed on the web, on mobile and locally, so hopefully a solution comes up for the third option.

Cheers,

Dave

Is there and ETA on when this will be fixed for storyline 3?

I haven't heard of one yet but the good folks at Articulate have promised to keep us updated.

An ETA sometimes helps with angry users : )

Hey Gillian,

Looks like I responded to a similar post here. Just wanted to link for anyone following along.

Thanks again for reaching out to our team.

Following this issue. Same problem with Chrome here.

Thanks for chiming in, Richard. You're in the right place to stay up-to-date on this bug's progress.

Great news!  We just released Update 3 for Storyline 3. This includes quite a few important fixes and some new features as well. Check out all the details in the release notes here.  

The item you'll be interested in is:

Local playback of published story no longer working in Chrome version 64

Be sure to download and install the latest version of Storyline 3.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Im working on storyline 2, it seems i also have the local bug. 

wipe, wheel, and the playing of a video isnt working on Chrome. i chekked it with firefox, and firefox only struggles wiht the wipe and wheel, the video does start automaticly here.

Can you ensure me if it is only local?

Hi there Dennis,

The best place to test your published content would be the intended environment. In other words, if you published for Web, you'll want to test it on a web server or on Tempshare. 

If you see the same issue on Tempshare, let us know and we'll take a closer look!

Hi there, 

Already submitted a case:

Case Number: 01359012 
Reference ID: ref:_00D30Txo._500f31CrQI4:ref 

But hopefully I can get some help here, because I am having an issue that is affecting many of our employees. The problem I am having is that the content cannot play for some users in google chrome. What has me stumped is that it is not all chrome users and not all content. I uploaded and tested a file to scorm cloud and found the same issue. 

What happens is that player opens with a big play button in the center and nothing else happens. Our older files work fine and after reading various threads, multiple exports, and seeing inconsistent results with other computers. Two other options that I think may be causing my issue (since it plays on the same chrome on a different computer) may deal with either, Windows 10 compatibility, or the Articulate Storyline 3 update from March. I did the update and my scorm files seem to cause the problem. While my co-worker did not update his AS3 and his files seem to work. 

I attached a screenshot of what we are seeing. Has anyone else encountered this error?

Yunior, this is exactly what I am experiencing today out of the blue. Works okay with IE but not Chrome. Same image on the browser screen. Yesterday was fine. I'll be very interested to see the results of this.

Same here!

Hello Yunior and welcome to E-Learning Heroes :)_

Sorry to hear that you've run into an issue with this, but I appreciate you reaching out to the support team and sharing your case number here as well.

I took a look, and I see that you've run into a bug we've recently discovered related to Chrome Version 66 not allowing the audio to play in the HTML5 output.

I'll add this thread as well as we track user impact and if we have any updates to provide.

Hi Duane,

Sorry to hear that you've run into a similar issue as well. 

As I mentioned above, the issue that Yunior shared above is one that we're investigating related to the latest Chrome 66 update. I've shared this link in our report and will be sure to update here when we can.

Hey Ziv,

3 in a row! Man. Sorry to hear that you ran into an issue as well.

I see where you reached out to our support team as well, and I've added a note about the bug identified related to Yunior's support case. You should be hearing from someone soon and we will share updates here as well.

Need a fix for this NOW!!!

Storyline 3 Update 4 is live today and includes the fix mentioned earlier for Chrome auto play of media. You can download the latest update here.

Thanks Ashley, I installed the update. I know Chrome is a bit of a moving target as Google will always be tweaking the darn thing. With 3.4 I still get the big play button on the browser screen but at least now when I click it, it actually starts the course (before it wouldn't do anything). So definitely progress.

Thanks for following up, Duane! That is progress. And the good news is, learners may stop seeing the play button as Chrome's Media Engagement Index (MEI) learns that they allowed audio to play on previous visits to the same site. When that happens, audio will automatically play as it did in earlier versions of Chrome.

Storyline 3 Update 4 is changing UI of my customized player. Is there any way to keep my customized player. Screenshots are attached for both the players.

Hi Hitendra,

Where are you seeing these changes to the player you're using? Are you using a certain browser or hosting environment? I have seen a similar situation with courses view in Safari, and if they had a chromeless player applied.