Storyline 3 - Screen Recording Issue only with published file

Oct 14, 2020


I created a simple screen recording to show a step-by-step process. I included the how-to video, plus the "try" slides where the learner is given pop-up hints upon mouse-over, and finally I included the "test" version in the course to see if they could accomplish the task without hints. Everything works perfectly in preview.  I exported the file to "Web" and then downloaded a zip file. After extracting all files from the zip file, I launched the course and it plays the how-to video ok, but the pop-up hints do not show up. Any suggestions on how to fix this?

3 Replies
Lauren Connelly

Hi Mary Jo!

I'm interested to see what might be causing this snag in the published file! It sounds like the pop-up hints are only showing up in preview mode, which means there might be a trigger or setting hiding the hints in the published output. It would be helpful to see the file to offer a concrete solution. Do you mind attaching your project to this discussion or uploading it to us privately?

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