Storyline 3 switch to new computer if computer dies?

Dec 29, 2019

Hi, I’m about to hit submit on my first order of Storyline. I have been having major computer problems lately though so I have a concern that’s making me hesitate. If my computer dies and I can’t uninstall Storyline 3 from it, will that computer always count against my two-computer allowance? Will I only be able to have it on one computer at that point? And what if that happens again? Will I lose access to Storyline 3 if I have really bad luck and have two computers die on me? I ask because this has happened in the past. :(  Any info would be helpful—thanks!

1 Reply
Leslie McKerchie

Hello Kasey and welcome to E-Learning Heroes :)

No worries. We do recommend a certain path of action to keep all the control of your software in your hands, which would include deactivating and uninstalling from one computer prior to installing and activating on another computer.

We also know that things happen, so you are welcome to contact our team directly if you ever run into any trouble activating.

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