If I wanted to upgrade from Storyline 2 to Storyline 3, where can I find pricing information? Every button or link takes me to Articulate 360, which I'm not sure I want.
Click on the link, then click on Buy License, then on Select a license, and you can see the prices: $700 (upgrade) and $1400 (purchase new). I assume by upgrade they mean from Storyline 2 to Storyline 3.
Hi Laura- great that you're interested in Storyline 3! The upgrade is free for existing Storyline customers who have an active Platinum Membership Plan (you can redeem your upgrade here).
Thank you for the reply. I am in a discussion right now with my manager and colleague to evaluate the possible upgrade. The issue I am seeing right now is the fact that I will be using SL3 and my colleague will be on SL2. If we can't get approval for her $699 upgrade, then we won't be able to collaborate on projects.
This is the same issue we are looking at. If we buy a license for 3 and open files made on 2 will it automatically upgrade the file type? If so is there a way to revert the file so our other team members using 2 can continue with the file?
Storyline 1 and 2 projects can be upgraded to Storyline 3, but Storyline 3 projects can’t be opened or edited with Storyline 1 and 2.
This article describes changes and improvements you’ll see after upgrading an existing course to Storyline 3.
We will make a back up copy of your Storyline 1 or 2 course once you upgrade it to Storyline 3, so that the original can still be opened in an earlier version. Any edits that you make in Storyline 3 won't be available in the earlier version.
Just wondering where I go to upgrade company-wide. We have 6 licences to upgrade from SL2 to SL3, but I'm just coming into this now, my predecessor has moved on. Is there a different costing model to corporate batch purchases?
I have a funny question: If I update from S2 to S3 with the free upgrade, will I lose access to my Storyline 2 software or will I still be able to access it?
Could you have the Customer Care team reach out to me as well? I submitted a ticket last week, and still haven't heard back in regards to the upgrade.
We have 10 licenses we'd like updated, and I just requested a single one for myself, but wanted to know if there is a better way of managing the process for everyone involved.
I'll look forward to hearing from you, and thank you.
It looks like we may have two email addresses for you. One a gmail address and another that I suspect is your work address. The latter is the one my team has responded to with the following information:
If you can send biz@articulate.com a list of the serial numbers that need upgrading we can do a bulk upgrade here. Just reply to this email if you need more help.
I asked them to resend to your Gmail address as well - and feel free to send all the serial numbers to biz@articulate.com while you're waiting.
Hi Ashley, I submitted a query over 2weeks ago regarding purchase of 4 storyline 3 licences on behalf of a UK based charity. I believe that this may have been directed to your UK based reseller. I have now been waiting over 2 weeks for the licence keys to be forwarded. This process used to be complete within a day when previously processed directly online - can you advise please as to the reason for the long wait?
Let me check in with our Success team and see if they can track down the information. Would it have been under the same email address you use here in the E-Learning Heroes Community?
Yes Ashley, I actually processed the requisition on 26th may via Omniplex in the UK which was a few days after my email communication. I have cancelled the order with them today and intend to proceed instead with a different organisation called Greymatter.
Ciaran.
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https://articulate.com/p/storyline-3
I went to the link and it does not provide the option for upgrading just trying it.
Is the upgrade from Storyline 2 to Storyline 3 free if you have a perpetual license? I can't find the answer to this question anywhere.
You have to click on the Buy link to see the pricing. It's $699 to upgrade.
Click on the link, then click on Buy License, then on Select a license, and you can see the prices: $700 (upgrade) and $1400 (purchase new). I assume by upgrade they mean from Storyline 2 to Storyline 3.
Is there an education price?
I would love to know if it is free to upgrade from 2 to 3 if you have a perpetual license? Assume it is, what process do I follow to get it?
Hi Laura- great that you're interested in Storyline 3! The upgrade is free for existing Storyline customers who have an active Platinum Membership Plan (you can redeem your upgrade here).
If you don't have an active PMP, you can purchase an upgrade to Storyline 3 for $699.
Thanks for your continued business!
I just purchased SL2 on 3/6, do I still have to pay the $699? It was hard enough to get the approval for the initial purchase.
Thanks for asking, Estevan. I'd encourage you to contact our Success Team and we can help you get squared away.
Thank you for the reply. I am in a discussion right now with my manager and colleague to evaluate the possible upgrade. The issue I am seeing right now is the fact that I will be using SL3 and my colleague will be on SL2. If we can't get approval for her $699 upgrade, then we won't be able to collaborate on projects.
699 US is steep.
This is the same issue we are looking at. If we buy a license for 3 and open files made on 2 will it automatically upgrade the file type? If so is there a way to revert the file so our other team members using 2 can continue with the file?
Hi Eric,
Storyline 1 and 2 projects can be upgraded to Storyline 3, but Storyline 3 projects can’t be opened or edited with Storyline 1 and 2.
This article describes changes and improvements you’ll see after upgrading an existing course to Storyline 3.
We will make a back up copy of your Storyline 1 or 2 course once you upgrade it to Storyline 3, so that the original can still be opened in an earlier version. Any edits that you make in Storyline 3 won't be available in the earlier version.
Just wondering where I go to upgrade company-wide. We have 6 licences to upgrade from SL2 to SL3, but I'm just coming into this now, my predecessor has moved on. Is there a different costing model to corporate batch purchases?
Hi Louise,
I'll have our Customer care team reach out to you with Upgrade information!
Hello.
I have a funny question: If I update from S2 to S3 with the free upgrade, will I lose access to my Storyline 2 software or will I still be able to access it?
Thank you.
Hi Marianne,
You get to keep both Storyline 2 and Storyline 3. They do need to stay with the same license holder as a part of the upgrade path.
If you want to discuss further with our Customer Care team they're at the ready to assist!
Wow that was fast!!! Thank you Ashley for your help. :)
Just didn't want you waiting around for your upgrade! There is too much goodness in Storyline 3. 😊
Hello Louise,
Could you have the Customer Care team reach out to me as well? I submitted a ticket last week, and still haven't heard back in regards to the upgrade.
We have 10 licenses we'd like updated, and I just requested a single one for myself, but wanted to know if there is a better way of managing the process for everyone involved.
I'll look forward to hearing from you, and thank you.
Hi Agnieszka,
It looks like we may have two email addresses for you. One a gmail address and another that I suspect is your work address. The latter is the one my team has responded to with the following information:
If you can send biz@articulate.com a list of the serial numbers that need upgrading we can do a bulk upgrade here.
Just reply to this email if you need more help.
I asked them to resend to your Gmail address as well - and feel free to send all the serial numbers to biz@articulate.com while you're waiting.
Hi Ashley,
I hope we can also upgrade Storyline1 to Storyline3.
Hi Ashley, I submitted a query over 2weeks ago regarding purchase of 4 storyline 3 licences on behalf of a UK based charity. I believe that this may have been directed to your UK based reseller. I have now been waiting over 2 weeks for the licence keys to be forwarded. This process used to be complete within a day when previously processed directly online - can you advise please as to the reason for the long wait?
Hi Mahesh,
Our Customer Care team would be happy to walk you through the options! I opened a case for you - so you should hear from someone shortly. 😀
Hi Ciaran,
I'm so sorry for the delay - not what I'd expect!
Let me check in with our Success team and see if they can track down the information. Would it have been under the same email address you use here in the E-Learning Heroes Community?
Yes Ashley, I actually processed the requisition on 26th may via Omniplex in the UK which was a few days after my email communication. I have cancelled the order with them today and intend to proceed instead with a different organisation called Greymatter.
Ciaran.
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