I'm fairly new to Storyline 360 and have a module that I am building for my employer. I have inserted a 720p .mp4 video file and have added Caption boxes throughout the instructional video as opposed to including audio. When I am reviewing the course through the publish option on SCORM or locally the caption boxes are cropped if I resize the window.
Thanks for contacting us and sharing the details and the image of what you are seeing with your captions.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
We appreciate you sending your zipped file in for a closer look. You're in great hands with Angelo, and here is the unique upload link for the case if you can also share the .story file.
3 Replies
Hi Marc and welcome to E-Learning Heroes :)
Thanks for contacting us and sharing the details and the image of what you are seeing with your captions.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Thank you. I have uploaded a zip file of just that slide as that is the only thing I'm having trouble with.
Hi Marc!
We appreciate you sending your zipped file in for a closer look. You're in great hands with Angelo, and here is the unique upload link for the case if you can also share the .story file.
I'll follow the troubleshooting as it progresses!
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