Storyline 360 - Course performance issues - for only some learners
Hi Articulate team,
Sharing this to ask if anyone out there is getting similar issues once a published course has been paced on the LMS - built in Storyline 360.
I have a two unit course currently live and some users are getting functionality issues - for some its a button not working or screen freeze for others it is a video not playing.
We have ensured staff are accessing the course via the latest browsers that supports Articulate. The large majority of issues were resolved when we swapped browsers. I have tested and reloaded the course and reset the course for learners within the LMS and still a handful of about 20 staff to date they are still getting the issues. We still have approx 200 staff yet to complete the course. over 100 have completed the course without issue.
We use Workday as our LMS.
Any suggested points to research to resolve is much appreciated.