LMS Commits and Timeouts
Dec 19, 2017
I am using Storyline 2
We are having issues with learners opening courses and then leaving them open for a long time and our LMS times out. The course is still open so the learners will come back and complete the course and assessment and Exit after passing the test. But because the LMS has logged them out due to inactivity the score is not passed to the LMS and they don't get a completion status. They then have to retake the course.
We are going to create a LMS timeout message that will display in the LMS if the session is getting ready to timeout to tell them to exit the course and relaunch it.
Is this this automatic LMS commit something that is available in Storyline and if so can we add it to our courses?
Please help me in this query.
Thank you in advance...
18 Replies
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Hi Mohammad,
Sorry to hear that your LMS is timing out! You may want to take a look at the steps here to alert users to the lost connection with their LMS.
Hi Ashley,
The steps that you mentioned were for Storyline 1 and 2 but they don't seem to work for Storyline 360. Any ideas of what can work on Storyline 360 for the same issue.
Did we find any solution for this?
Hi Sameeksha,
Whoops - sorry we missed your post the other week! I don't see the same steps documented for Storyline 360, but I'm double checking with my team. I'll let you know as soon as I can.
Thanks Ashley! I am still struggling and can't find a solution. Let me know once your team finds a way to track the LMS timeout in Storyline.
Hi Sameeksha!
Thanks for being so patient while we investigated this in Storyline 3 and Storyline 360.
We've now updated our article to include newer versions of Storyline: Storyline 360 and Storyline 3: Let LMS Learners Know When They Lose Their Internet Connection
Currently, this feature only works with Flash output, not HTML5 output. If you're using Storyline 360, you must choose the classic player style and include Flash output when you publish your course.
It sounds like you also have a need to use this feature in HTML5, so I've submitted that feature request on your behalf. If HTML5 support is added in the future, we'll let you know!
Thanks Alyssa Gomez. Yeah as we are using modern player for all our storyline courses so I wanted a solution for HTML5 output. Thanks for looking into this.
Ah, that makes sense, Sameeksha! I've let our team know that you'd like to see the same functionality for HTML5. If we are able to add that in the future, we'll let you know!
Thanks Alyssa!
Hi Alyssa Gomez
Is there any update on this?
Hi, Sameeksha. Thanks for checking in!
While I don't have an update to share as of yet, we've still got our eye on this feature request and will let you know here if there's any forward movement. You're in the right place, and here's an inside look at how we manage and prioritize feature requests. ☺️
Hello Articulate Staff. I'm curious if there has been any headway in adding this functionality for HTML5 for Articulate 360? And if not, how can we updated if the functionality has been added??
Many thanks!
-Katrina Doherty
Thanks for checking, Katrina! We've still got our eye on this request. If we add this functionality to Storyline 360 in the future, we'll let you know!
Hey all One work-around I'm trying out is putting a trigger on every slide that exits the course after 15 minutes. The only thing I would want is to increase that time, but the max amount of time you can put on a timeline is 1000 seconds (about 16.7 minutes). That way it forces communication with the LMS and progress is preserved.
Only thing I would want is the ability to extend that time. I'll be creating a new post on here requesting this feature, as well.
Hi Alyssa,
I hope all is well. Would it be possible to get some update on this functionality? Has it been added? Is it work in progress? Or Articulate team has no plans to add this?
Thank you.
Hello Hassan,
Thanks for checking in!
To help you plan, we don't have immediate plans to add this functionality for HTML5. We'll let you know if that changes as we are tracking requests for it.
Please can you let me know if you can suggest a workaround. It's recommended that all courses are now published to HTML5, so it seems that a feature that was needed for Flash courses should now be available for HTML5 courses especially as its now the only viable option. We are seeing this happen a lot and it's a real problem.
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 69, we’ve included important fixes and new features.
One of the enhancements we've included is:
Notify learners when they lose their internet connection so they don't lose their progress.
To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!