We created a sample course with the "Prompt to resume" option enabled. When we test the course on an iPad in the Safari Mobile browser the course will not resume. We get the prompt (Continue or Restart) buttons and when either of them are tapped a play button appears and it will not play; it just has a the loading icon. I have attached a screenshot of the player setting and the play button getting stuck.
Is there a setting we need to change or is this a known issue?
I'm having the same issue with Storyline 3. It seems that the courses that have been exported using the recently updated version (Update 3.315007.0) are displaying the loading icon upon selecting "Continue," this is also happening with Chrome on an iPad. The slides that I'm working on have narration. I can hear the narration, but the screen is dark and displaying the loading icon. Once the slide is complete and moves on to the next, the images appear again. Courses exported with the previous version of SL3 are not displaying this behavior. Hope this info helps and, please advise. Thank you!
Hi, I work with Cristina! I created a little test example that is exhibiting this same behavior. If you attempt to resume this course on mobile Safari or mobile Chrome, you can hear the narration but the screen remains black/the resume arrow stays on screen.
Thanks for sharing that. I tested your file, and a new file to experience the same thing. It seemed it only occurred to me once I was on the second slide and had met the completion requirement. Have you noticed that in your courses as well?
It seemed on slide one I could close out of the course, and it would pick up where I left off, sometimes showing me the prompt and sometimes not showing it to me. I also published with Tin Can API - let me know if you published with a different LMS setting.
I tested this on an iPhone 6S with iOS 11.2 and an iPad with iOS 11.3 - it would be helpful to know what other iOS systems you're using or testing on.
We tested this on various devices (iPads, iPhones, and Android phones) and always encountered the same behavior. We would definitely like to see this fixed so that our learners can successfully resume courses on any and all mobile devices they might be using!
Older installers are not available publicly but our Support Team are happy to provide them if needed. Can you reach out to them here and describe the issue you're having that is caused by the latest update? They'll also want to take a look at one of your sample files to confirm we're talking about a known issue (or if we need to file a new bug report).
Is there any update for this issue? I'm experiencing the same issue in SL360, only in isolated cases though - about 1% of our users report this issue in newer course versions. When it does happen it's always unrecoverable - the resume file seems corrupt once it happened.
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I'm having the same issue with Storyline 3. It seems that the courses that have been exported using the recently updated version (Update 3.315007.0) are displaying the loading icon upon selecting "Continue," this is also happening with Chrome on an iPad. The slides that I'm working on have narration. I can hear the narration, but the screen is dark and displaying the loading icon. Once the slide is complete and moves on to the next, the images appear again. Courses exported with the previous version of SL3 are not displaying this behavior. Hope this info helps and, please advise. Thank you!
Hey Dean,
Looks like we missed your original post. Sorry about that.
Hey Cristina,
Sounds like you are having a similar problem, but with Storyline 3 instead of Storyline 360?
Would either of you be able to share a .story file so that we can take a look and understand what you may be seeing?
Hi,
I work with Cristina! I created a little test example that is exhibiting this same behavior. If you attempt to resume this course on mobile Safari or mobile Chrome, you can hear the narration but the screen remains black/the resume arrow stays on screen.
Hi Alan,
Thanks for sharing that. I tested your file, and a new file to experience the same thing. It seemed it only occurred to me once I was on the second slide and had met the completion requirement. Have you noticed that in your courses as well?
It seemed on slide one I could close out of the course, and it would pick up where I left off, sometimes showing me the prompt and sometimes not showing it to me. I also published with Tin Can API - let me know if you published with a different LMS setting.
I tested this on an iPhone 6S with iOS 11.2 and an iPad with iOS 11.3 - it would be helpful to know what other iOS systems you're using or testing on.
We also publish as TinCan.
We tested this on various devices (iPads, iPhones, and Android phones) and always encountered the same behavior. We would definitely like to see this fixed so that our learners can successfully resume courses on any and all mobile devices they might be using!
Thanks for the additional information Alan.
Ashley reported this issue and attached this thread.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
We'll update you here when we can.
Thanks for the additional info, Alan. We'll keep you updated here with any changes!
Is it possible to get a version of SL3 prior to Update 3.315007.0? Are there older installers available to us?
Hi Alan,
Older installers are not available publicly but our Support Team are happy to provide them if needed. Can you reach out to them here and describe the issue you're having that is caused by the latest update? They'll also want to take a look at one of your sample files to confirm we're talking about a known issue (or if we need to file a new bug report).
Is there any update for this issue? I'm experiencing the same issue in SL360, only in isolated cases though - about 1% of our users report this issue in newer course versions. When it does happen it's always unrecoverable - the resume file seems corrupt once it happened.
Hi Job,
I'm sorry to share there isn't yet any update - this issue has been difficult to pinpoint, as you mentioned it impacts a small subset of users.
The team is still digging in though, so if you'd like to share a copy of your file or a link to the course that would help us in our testing!
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