Storyline 360 crash too much !
Apr 24, 2020
I am unable to use a restulat slide in storyline after a bank of questions because any modification causes storyline to crash.
I tried to use a quizmaker to insert a question slide and even with that the rest slide crashes story line.
I tried to uninstall storyline, reboot, reinstall storyline but always a bug crashing ! Please Help me ! this period is very important to use storyline instead of creating face to face learning path !
here is the eventviewer
Application Error :
Nom de l’application défaillante Storyline.exe, version : 3.39.21985.0, horodatage : 0x5e99c984
Nom du module défaillant : KERNELBASE.dll, version : 10.0.18362.778, horodatage : 0x692cf0ab
Code d’exception : 0xe0434352
Décalage d’erreur : 0x00114192
ID du processus défaillant : 0x261c
Heure de début de l’application défaillante : 0x01d61a28145f03fd
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Articulate\360\Storyline\Storyline.exe
Chemin d’accès du module défaillant: C:\Windows\System32\KERNELBASE.dll
ID de rapport : 55f7ca74-378a-4500-bdf6-132ce596fb91
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
.net Runtime :
Application : Storyline.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.InvalidOperationException
à System.Linq.Enumerable.Max(System.Collections.Generic.IEnumerable`1<Int32>)
à Articulate.Storyline.Triggers.Internal.View.LineView+<>c.<CalculateSize>b__23_0(System.Collections.Generic.IList`1<Articulate.Storyline.Triggers.Internal.View.BlockView>)
à System.Linq.Enumerable+WhereSelectListIterator`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.Int32, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
à System.Linq.Enumerable.Sum(System.Collections.Generic.IEnumerable`1<Int32>)
à Articulate.Storyline.Triggers.Internal.View.LineView.CalculateSize()
à Articulate.Storyline.Triggers.Internal.View.LineView.Measure(System.Drawing.Graphics)
à Articulate.Storyline.Triggers.Internal.View.TriggerClassicItemView+<>c__DisplayClass5_0.<Measure>b__0(Articulate.Storyline.Triggers.Internal.View.LineView)
à Articulate.Collections.Generic.EnumerableExtensions+d[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].b(System.__Canon, Int32)
à Articulate.Collections.Generic.EnumerableExtensions.ForEach[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<System.__Canon>, System.Action`2<System.__Canon,Int32>)
à Articulate.Collections.Generic.EnumerableExtensions.ForEach[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<System.__Canon>, System.Action`1<System.__Canon>)
à Articulate.Storyline.Triggers.Internal.View.TriggerClassicItemView.Measure(System.Drawing.Graphics)
à Articulate.Storyline.Triggers.Internal.View.TriggerObjectGroup+<>c__DisplayClass98_0.<InitializeMeasurements>b__0(Articulate.Storyline.Triggers.Internal.View.ITriggerObjectGroupChildView)
à System.Collections.Generic.List`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ForEach(System.Action`1<System.__Canon>)
à Articulate.Storyline.Triggers.Internal.View.TriggerObjectGroup.InitializeMeasurements(System.Windows.Forms.Control, System.Collections.Generic.List`1<Articulate.Storyline.Triggers.Internal.View.ITriggerObjectGroupChildView>)
à Articulate.Storyline.Triggers.Internal.View.TriggerObjectGroup+<>c__DisplayClass88_0.<.ctor>b__2()
à System.Lazy`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].CreateValue()
à System.Lazy`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].LazyInitValue()
à System.Lazy`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Value()
à Articulate.Storyline.Triggers.Internal.View.TriggerObjectGroup.get_ChildViews()
à Articulate.Storyline.Triggers.Internal.View.TriggerObjectGroup.MeasureHeight()
à Articulate.Storyline.Triggers.Internal.View.TriggerObjectGroup..ctor(Int32, Articulate.Storyline.Triggers.Internal.View.TriggersList, Articulate.Storyline.Triggers.Internal.ViewModel.ISelection, Articulate.Storyline.Triggers.Internal.ViewModel.IObjectGroup, Articulate.Storyline.Triggers.Internal.ViewModel.TriggerItemAdornerViewModel, Articulate.Storyline.Triggers.Internal.ViewModel.ITriggerGroupManager, Articulate.Storyline.Triggers.Internal.ViewModel.ITriggersMultiSelect, Articulate.Storyline.Triggers.Internal.ViewModel.ISelectionSynchronizer, Articulate.Storyline.Triggers.Internal.ViewModel.ITriggersUndoManager, Articulate.Model.IAnalytics)
à Articulate.Storyline.Triggers.Internal.View.TriggersList.CreateGroups()
à Articulate.Storyline.Triggers.Internal.View.TriggersList.LoadGroups()
à Articulate.Storyline.Triggers.Internal.View.TriggersList.<OnTriggerGroupManagerOnRebuilt>b__39_0()
à Articulate.Windows.Forms.ControlsExtensions.InvokeIfRequired(System.Windows.Forms.Control, System.Action)
à Articulate.Storyline.Triggers.Internal.View.TriggersList.OnTriggerGroupManagerOnRebuilt()
à Articulate.Storyline.Triggers.Internal.View.TriggersList.<Initialize>b__21_0(System.Reactive.Unit)
à System.Reactive.AnonymousObserver`1[[System.Reactive.Unit, System.Reactive.Core, Version=3.0.1000.0, Culture=neutral, PublicKeyToken=94bc3704cddfc263]].OnNextCore(System.Reactive.Unit)
à System.Reactive.ObserverBase`1[[System.Reactive.Unit, System.Reactive.Core, Version=3.0.1000.0, Culture=neutral, PublicKeyToken=94bc3704cddfc263]].OnNext(System.Reactive.Unit)
à System.Reactive.Observer`1[[System.Reactive.Unit, System.Reactive.Core, Version=3.0.1000.0, Culture=neutral, PublicKeyToken=94bc3704cddfc263]].OnNext(System.Reactive.Unit)
à System.Reactive.Subjects.Subject`1[[System.Reactive.Unit, System.Reactive.Core, Version=3.0.1000.0, Culture=neutral, PublicKeyToken=94bc3704cddfc263]].OnNext(System.Reactive.Unit)
à Articulate.Storyline.Triggers.Internal.ViewModel.TriggerGroupManager.Rebuild(Articulate.Design.SlideBase)
à Articulate.Storyline.Triggers.Internal.ViewModel.TriggerGroupManager.<.ctor>b__34_8(System.Reactive.Unit)
à System.Reactive.AnonymousSafeObserver`1[[System.Reactive.Unit, System.Reactive.Core, Version=3.0.1000.0, Culture=neutral, PublicKeyToken=94bc3704cddfc263]].OnNext(System.Reactive.Unit)
à System.Reactive.Linq.ObservableImpl.Merge`1+_+Iter[[System.Reactive.Unit, System.Reactive.Core, Version=3.0.1000.0, Culture=neutral, PublicKeyToken=94bc3704cddfc263]].OnNext(System.Reactive.Unit)
à System.Reactive.Linq.ObservableImpl.Merge`1+_+Iter[[System.Reactive.Unit, System.Reactive.Core, Version=3.0.1000.0, Culture=neutral, PublicKeyToken=94bc3704cddfc263]].OnNext(System.Reactive.Unit)
à System.Reactive.Linq.ObservableImpl.Merge`1+_+Iter[[System.Reactive.Unit, System.Reactive.Core, Version=3.0.1000.0, Culture=neutral, PublicKeyToken=94bc3704cddfc263]].OnNext(System.Reactive.Unit)
à System.Reactive.Linq.ObservableImpl.Merge`1+_+Iter[[System.Reactive.Unit, System.Reactive.Core, Version=3.0.1000.0, Culture=neutral, PublicKeyToken=94bc3704cddfc263]].OnNext(System.Reactive.Unit)
à System.Reactive.Linq.ObservableImpl.Select`2+_[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.Reactive.Unit, System.Reactive.Core, Version=3.0.1000.0, Culture=neutral, PublicKeyToken=94bc3704cddfc263]].OnNext(System.__Canon)
à System.Reactive.Linq.ObservableImpl.Where`1+_[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnNext(System.__Canon)
à System.Reactive.Observer`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnNext(System.__Canon)
à System.Reactive.Subjects.Subject`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnNext(System.__Canon)
à rz.Dispatch[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.__Canon)
à Articulate.ApplicationDispatcher.Messages.Dispatch[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.__Canon)
à Articulate.Design.ProjectFile.OnBatchOperationDone(Articulate.Design.BatchOperationEventArgs)
à Articulate.Design.Project.NotifyBatchOperationDone(Articulate.Design.BatchOperation)
à Articulate.Design.BatchOperation.DisposeManagedResources()
à Articulate.DisposableBase.Dispose(Boolean)
à Articulate.DisposableBase.Dispose()
à Articulate.Design.Commands.DeleteCommand.OnExecute(System.Object[])
à Articulate.Storyline.Commands.DeleteCommand.OnExecute(System.Object[])
à Articulate.Windows.Forms.CommandBase+b.e()
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à Articulate.TaskExtensions.ExecuteAndForceExceptionsToForeground(System.Threading.Tasks.Task, Boolean)
à Articulate.Windows.Forms.CommandBase.Execute(System.Object[])
à Articulate.Windows.Forms.CommandBase.Call(System.Object, System.Object[])
à Articulate.Windows.Forms.CommandShortcutListener.ShortcutActivated(System.Windows.Forms.Keys)
à Articulate.Windows.Forms.CommandShortcutListener.PreFilterMessage(System.Windows.Forms.Message ByRef)
à System.Windows.Forms.Application+ThreadContext.ProcessFilters(MSG ByRef, Boolean ByRef)
à System.Windows.Forms.Application+ThreadContext.PreTranslateMessage(MSG ByRef)
à System.Windows.Forms.Application+ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FPreTranslateMessage(MSG ByRef)
à System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
à System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
à System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
à Articulate.Storyline.Program.Main(System.String[])
3 Replies
Hi Olivier,
Thanks for reaching out, and great call to open a case! It looks like you worked with my teammate, Jopney, though you figured out what was causing the issue!
Hopefully Storyline isn't crashing for you anymore, but please let us know if it continues to happen!
I just changed the storyline360 language from French to English and the issue has been solved...
Thanks for sharing an update, Olivier.
We just released an update today that may be exactly what you're looking for.
Fixed: Storyline 360 could behave erratically or crash when using a non-English interface.
I'm curious if this corrects the issue for you as well.
This discussion is closed. You can start a new discussion or contact Articulate Support.