Storyline 360 crashing on startup
May 19, 2023
By
Mark Chuah
My storyline 360 has started crashing. Every time I try to click on new project it crashes and asks me to submit an error report.
I can't go into create anything and I'm desperately trying to use it for my client for a project deadline this week.
I am running MacBook Pro M1 Max with Parallels - Windows 11.
I have updated everything. Tried uninstalling and reinstalling rebooting between each try I just can't seem to get it to work.
It was working fine yesterday. Any help would be greatly appreciated
1 Reply
Hi Mark,
I'm so sorry to hear that you're experiencing this issue and understand how frustrating it can be while working on a deadline. I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.