When using the JAWS screen reader with my published Storyline 360 course, it is reading each menu item twice. Can anyone explain to me why this is happening and what I can do to fix this?
Sorry to hear that you're still encountering the behavior. I notified my colleague Mcgem who was working with you on this case about the status of the issue so he can continue troubleshooting with you. You're in good hands with Mcgem, and we'll continue the conversation there!
Hello, has there been any progress to this issue for projects created in older versions of Storyline? We have over 500+ that would need to be recreated in the September 2023 release and that's just not reasonable.
I understand that updating a lot of courses going to be challenging. Unfortunately, there isn't a way to apply the fix to projects that have already been published. You'll need to republish your courses using the recent releases of Storyline 360 as this is the only way to apply bug fixes that have been included in the updates. Please let us know if you still encounter any issues after republishing your courses using the latest version of Storyline 360 and we'll be glad to troubleshoot the issue further with you.
29 Replies
Hello, I just wanted to follow-up on my question from 6 months ago. I am continuing to deal with this issue. Thanks!
Hello Erin,
Sorry to hear that you're still encountering the behavior. I notified my colleague Mcgem who was working with you on this case about the status of the issue so he can continue troubleshooting with you. You're in good hands with Mcgem, and we'll continue the conversation there!
Hello, has there been any progress to this issue for projects created in older versions of Storyline? We have over 500+ that would need to be recreated in the September 2023 release and that's just not reasonable.
Hi Erin,
I understand that updating a lot of courses going to be challenging. Unfortunately, there isn't a way to apply the fix to projects that have already been published. You'll need to republish your courses using the recent releases of Storyline 360 as this is the only way to apply bug fixes that have been included in the updates. Please let us know if you still encounter any issues after republishing your courses using the latest version of Storyline 360 and we'll be glad to troubleshoot the issue further with you.