Storyline 360 keeps on crashing
Apr 06, 2020
Hello guys,
since Friday I'm experiencing problems with my Storyline 360 trial. SL keeps on crashing and showing me the "Send Error Report"-Window whenever I do like anything. Even if it's just opening a file or wanting to copy states or whatever. This is pretty annoying and I really don't know how to solve it.
For some background here:
--> I'm using a Lenovo Idea Pad 330s with Windwos 10 installed.
--> I'm also using a VPN from time to time (if that's of any importance).
--> At first I had the program on my Laptop but saved the files on an external server. I thought that the problems might arise from this aspect so I created a new project on my desktop but I still have the same difficulties. I would be glad if u guys could help me out since I planned on creating a good-looking project for my working place to convince them of buying Articulate for our workplace...
Lots of love
Yasemin.
7 Replies
Hello Yasemin and welcome to E-Learning Heroes :)
Thank you for contacting our support team as well on this issue that you're running into. I can see that Chester is already taking a look and you should be hearing from him soon.
I have been struggling the whole morning with SL360 crashing at least a dozen times. I have restarted my computer, made a copy, imported slides into a new project and it just keeps doing, I am attaching a screenshot.
I shouldn't have updated it a couple of days ago, I hadn't had this problem before that.
Hello Manu,
Thanks for contacting us to share what you are running into when working with your Storyline 360 software. I don't see a screenshot attached, but I'm happy to help get you back up and running properly.
Since you mentioned that you've started a new project and experience the same issue, I recommend a repair of your software to see if this alleviates the issue you are seeing.
Sorry, I thought I had attached it. I will try repairing it and post back.
No worries, Manu. Thank you :)
Hello,
I repaired my Storyline and started working on a different project today, same issue.
It seems to be related to the Quiz questions portion of it.
Any ideas? Attaching my screenshot again.
EDITED: Added another screenshot, looks like the 'Fault Module Name' is different. Should I open a ticket?
Thanks!
Thank you for the additional details, Manu.
I see that you were able to open a support case with our team, so I've added this additional information and escalated it to a support engineer.
You should be hearing from someone soon.
This discussion is closed. You can start a new discussion or contact Articulate Support.