Storyline 360 - Poor Audio Output and Crashing
Feb 03, 2018
I am using the publish to video of Storyline 360 Desktop App and having lots of trouble.
Fist, the audio quality is poor. I use high-quality audio narration (uncompressed .WAV, 44.4KhZ, 1058 bit rate). The audio sounds perfect when exported to eLearning.
However, when I export to Video (1080p, Video Quality "Very high" and Audio Quality "Very High"), the audio is severely degraded and sounds "tinny."
I wanted to produce DVDs for use in the classroom, but it sounds poor and amateurish.
Second, when I attempt to publish a "long" video, 52-minutes, the video portion works, but the application crashes when incorporating the audio track. Storyline does output a file, but it is pure video with no sound at all.
When I output smaller snippets, the total video is published, but with the audio problems mentioned in the start of this thread.
Publishing to 720p has identical results.
Thoughts, suggestions, workarounds?
System Information:
Windows 10 Pro, 64-bit, Version 1709, Build 16299.192
Quad-core, i7, 3.5GHz
RAM: 32 GB
Storyline version: 3.12.14647.0
66 Replies
Hey Alex,
Sorry to hear that you've run into difficulty with this.
Looks like you've reached out to our support team as well, which is what I was going to advise.
You should be hearing from someone soon.
I'll make a note that you've reached out here as well.
Hi, I'm running into similar issues where the quality of my inserted audio and video is degraded when I publish. Would it be possible to share what the support team determines might be the issue for Alex? It may be helpful to myself and others, too.
No problem, Alan! I'll follow the case. It looks like we've requested his .story file for testing.
Here are some best practices for images and video. If you'd like, please feel free to submit a case to our team as well!
I uploaded a 40-minute sample to the support ticket.
Crashing on files longer than 30-minutes is a huge pain. Combined with the poor audio quality makes the feature nearly unusable.
In order to make my final video, I was forced to export small chunks of the content and then splice them together in a different application. Not great. Coupled with poor audio quality made it an extremely poor experience.
I upgraded to 360 primarily for the video output and HTML5 only export functions.
Our team is considering upgrading to 360 specifically for the video publishing feature (we're currently using 3), but we need to be sure the video and audio quality is high. We want to avoid a cumbersome conversion process, but it sounds like the solution Articulate is offering is incomplete. This is really disappointing.
Please share any updates on this thread as they develop.
Hi Sam,
It looks like our team is still working with Alex.
Have you considered a trial of 360 to see how it works for you with a test file? Every course and system is a bit different.
The crashing issue was resolved with the latest patch. The development team identified the problem and fixed it. Interestingly, it was tied to the audio files. If there were more than 32 audio clips in the source, it caused a crash when exporting to video.
I am still struggling with the audio quality on the video output. It is still significantly inferior to the eLearning output and raw input files.
Support has been responsive and the issue remains open and active.
Thanks so much for chiming in with an update Alex and thank you for continuing to work with our team :)
Hi Leslie,
We're currently using a trial version of 360 and are running into the same poor audio quality issue with .mp4 output. On "very high" audio quality settings, the audio output is 64kbps @ 22.05kHz. The quality slider doesn't seem to affect the output at all; the audio quality is identical on the "Low" setting as it is on "Very High." It's 64kbps @ 22.05kHz across the board.
The video quality slider does appear to be working, however, so the issue seems to be isolated to the audio settings.
Thanks for the details Sam.
I'm opening a support case on your behalf so that we can take a look at this. Be on the lookout for an e-mail from support@articulate.com.
Thanks, Leslie! Email received. I uploaded the source file and video output so the support team can take a look.
Perfect Sam. Thanks for the update. Looks like Robert is taking a look and you should be hearing from him soon.
Thanks, Leslie. Update for those on this thread: the issue is being considered a potential software bug. The support and engineering teams are currently doing more research. I'll report back with an update when I hear more.
I appreciate you popping in to share Sam.
I am having a very similar problem - working on a large project, my source material video and audio is high resolution but when published the audio quality is degraded (especially in the video files).
Please let me know if this issue has been resolved or if a workaround was discovered. Thank you!
Thanks for reaching out here, Ruth! You're in the right place for updates ☺️ It looks like our team is still investigating this issue in Storyline 360 where the audio quality is reduced when publishing to video.
Would you be able to share your files with our support team for testing? I'd like to see if your experience is similar to what we've found.
This post was removed by the author
Hi Christin,
Do you have an example course you can share with us as well? As Katie and Leslie mentioned earlier, it's something we've reported to our team but the more examples we can test the better!
Good morning,
I am experiencing the same issue with my project; the original audio is very high quality but is distant and tinny when published as a video.
We may just have to make do with it, after I amplify the sound as much as I can. Would you like me to submit a support case at the link provided above?
Thank you in advance!
Alyssa Erickson
Hi Alyssa,
Welcome to the E-Learning Heroes community! We're glad you're here. 😀
Our team is always happy to take a look at a file and do some testing around it! You're welcome to share the .story file here in ELH or upload to our Support team here.
Hi folks,
I'm also having an issue with poor sound quality, however, my articulate file is crashing after 30-40 minutes of use. No video involved. I thought it was a bug in my course, but it keeps happening, after about 30 minutes of constant use, in different places. Is anyone else getting this without the use of video?
Oh no Allan!
Sorry to hear that you're running into a consistent issue of crashing.
You mention that you thought it was just in your course.
Does that mean that the issue happens in any course you are working on or just this particular one?
If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
If it's happening in any/all files, you should certainly conduct a repair of your software.
If you need to work with our team to dive a bit deeper, please reach out here.
Hi Leslie,
Yup, I'm getting help from Michael Marcos on this, so hoping he can help me work out what the cause of the problem is. I'll update here if it's anything that might be of use to others.
Thanks, Allan.
We'll follow along in your case with Michael too so that we can share any relevant pieces here.
Have you received any updates as to the potential software bug being fixed? We are currently testing Storyline 360 and running into the same audio output issue when exporting to video.
This discussion is closed. You can start a new discussion or contact Articulate Support.