Storyline 360 - Poor Audio Output and Crashing

Hello Sharon, Rebecca, and Alex,

Thanks for reaching out and subscribing to this thread. We are continuing to investigate this issue and it has been prioritized by our team.

As soon as we can, we will pop in to share any updates.

Our team is also running into poor audio output issues. Audio set to "Very High." We've been using the feature for at least two months, and Storyline 360 has consistently failed to export high quality audio when we publish to video. We have a client that requires video output for most projects, and the audio has been an issue in the past.

Please update this post when new information or updates are available. Thanks!

Hello Scott and welcome to E-Learning Heroes :)

Thanks for sharing your experience as well. This conversation is linked to the report and we will be sure to update you here when we can. 

Hi Scott,

I wanted to confirm - is it the audio quality when you publish to video, or the audio quality of your videos upon publishing? 

Thanks, Leslie.

Hi Ashley, it's the audio quality after publishing. When we play it back in Articulate Review, the audio is tinny and low quality, and it's lower volume than the rest of the audio in the course.

Hope this helps. Thanks again!

Hi team,

It would be great to hear more on this. I presume you have enough examples to work with now to find a solution. If there was a way to adjust the settings when outputting to video (using anything other than the generic High, Very High etc) that would be great. This has become an immediate need where I have recorded voiceover throughout my project, only to have that sound tinny, echoing etc. I know it's only been a few days since the last post but if you have any updates on this, I'm keen to hear (as my project is due by this Friday - NZ time).

Thanks for your help

Ray

Hi Scott and Downer, 

Our team is still investigating the issue where the audio quality of a Publish to Video output is lower than in the Preview. We'll let folks know here as soon as we have any updates or additional information to share. 

Downer, additional examples never hurt! The more items our team has to test while we investigate and then the more to test a fix on, the better. If you can share, feel free to upload here in ELH using the Add Attachment button. 

Hello there! I'm so excited to share that update 20 for Storyline 360 is now live–check out all the improvements here! 🛠

One of the fixes addresses the issue where audio could get out of sync or have reduced quality when publishing to video.

Here’s how you can update Storyline 360 to see and hear everything the latest release has to offer. Have a listen, and let us know what you think!

Hi everyone, I'm sure you received the notification, but wanted to confirm that the latest updated to Storyline did resolve this issue for us.  :)

I appreciate you popping in to share Sharon :)

That's a great result team. Thanks for looking into this and fixing the issue. Will save hours of my production time.

Thanks for sharing those kind words with us, Downer. So happy to hear that! ☺️

Confirmed fix for our team as well. This will really improve our YouTube production workflow. Thanks for making this happen!

thanks for sharing everyone.  I am running into the same audio quality issues when publishing a Storyline 360 slide to video.  If the Articulate team has an update on a fix for this issue please keep me posted.

Hi Fern, 

Katie shared an update about a month ago that the latest build of Storyline 360 included a fix for this. Are you publishing with Storyline 360, build 3.20.16814.0? If so, and you're still having trouble can you share a copy of your .story file and the MP4 so that we can do some testing? 

Please, is there any solution on this issue?

Thanks.

Ken

Use the latest version of articulate 360 to prepare and export your video... But most importantly you must use Microsoft Office 360 PPT when embedding the video into a presentation as well as anyone that plays your presentation.  If they use an early version of PowerPoint then the audio is unpredictable.

Hope that is helpful

Hi there, Ken.  Tell me a little more about what you're experiencing.  I see that you're using the latest version of Storyline 360. 

• Are you getting poor quality output when publishing your presentation to video?
• Do you have audio and video content in your course?

We're happy to take a look at your project file to investigate what's happening with your permission. You can share it publicly here, or send it to us privately by uploading it here.  We'll delete it when we're done troubleshooting.