Storyline 360 Preview Synch Problem

I have had to pause updating Storyline 360 as of the April 11th, 2019 update (3.26.18601.0).  I communicated with your Technical Support, but they didn't read my report and I was too frustrated to deal with copy and paste responses. 

The problem happened with the May 7th update (3.27.18822.0).  No trouble installing or launching program.  But when I went to Preview a slide, scene or project, the seekbar ran slowly and audio and timeline actions were no longer in synch.  It didn't matter if I closed all applications, restarted, uninstalled / re-installed Storyline.  It didn't matter what SL file I viewed; new vs. old.  It makes no difference. 

The cause is clear.  I install the May 7th or May 28th updates - There is a problem with Preview.  I uninstall either of these update and go back to the April 11th update - No problemo with Preview.  

This problem is a "show stopper."  I can no longer install updates and I badly would like to take advantage of some of the  recently released features.  

1 Reply
Leslie McKerchie

Hi Tim,

Thanks for reaching out and sharing your experience.

It looks like you reached out early with the issue prior to it being fully identified and verified. I understand that can be a difficult process, but it is helpful for our team to be able to take a look at those project files when we are unable to replicate reported issues.

We do have reports of similar issues and this has been filed with our team - the very next day of you reaching out. I'll add this conversation and make a note on your support case so that we can update you when we can.

The solution in the interim was to rollback to Update 26, which sounds like you have done.