Hi - since the recent update of Storyline the Publish to Video function is not working when there is a small video included in the Scene.
I published the same Scene about 10 days ago with no problem - I updated it today (a matter of a couple of word changes) - and it will not create a new mp4 file.
Does your project have two inserted video files and more than four slides? We're currently looking into a problem where the publishing status gets stuck on 'Preparing to encode video' on that condition in Update 36 of Storyline 360.
Let me know if that matches what you're seeing. I'll be right here!
I'm having the problem you've described. When I try to publish to .mp4, Storyline gets stuck on 'Preparing to encode video'. I had made it work by going to a previous version, but now that's not working anymore. Any updates on this fix?
I'm glad you reached out, as we just released a hotfix for Storyline 360 that resolves the issue where a project could freeze or hang while publishing to a video file!
You can explore the release notes here, and download the latest update with these steps. Thanks for helping us make this improvement!
When I tried to publish a Storyline 360 file to video, I got this error message:
"An unexpected error occurred while publishing to video. If this problem persists please contact support."
I'm using Storyline version 3.48.24159.0
The Storyline file size is 29.7 MB, has 29 slides, and each slide includes audio (from mp3 files). It has no interactions and each slide is set to advance automatically.
I'm puzzled because I successfully published to video a different Storyline file (11.8 MB, 18 slides, each with audio).
Does anyone know how to solve the publish-to-video error?
Thanks for the follow-up! I was successful in publishing your file using Storyline 360 Update 49 and everything looks good! I'm attaching it here for reference, but let me know if you spot any issues, and I can connect you with our support team to take a closer look.
Thank you for producing the video. I'll be able to use it to complete my project.
I upgraded Storyline 360 to v3.49.24347.0 this morning and was curious to see if I too could publish the file to video. But I got the same error message as before.
Is that the version you're using? Did you use any particular settings the may account for your success? Thanks again.
My team uses IBM's RTC (Rational Team Concert) for backing up files. I was publishing the video to an RTC folder on my C drive, but the path to the folder is long, and publishing to local RTC folders is known to cause problems.
I was able to published the video to my desktop (shorter path, outside of RTC), without any errors.
I'm not having any luck getting a course to publish as an mp4. After it exports, I click on View Project and get the following error. "We're sorry, something went wrong..."
My project is 14 slides and includes 2 videos (one is 1:30 and the other 3:50). The only triggers I have are to jump to the next slide when the timeline ends.
The error message that you received is usually an indication that something in your project file may have gotten corrupted. This article explains how file corruption happens, as well as steps that you can take to prevent it from happening. With that being said, would you be willing to upload a copy of your project file here or in private by opening a support case so we can identify what's causing your file to fail during publishing? We'll delete it as soon as we're done troubleshooting!
15 Replies
Hi there, Marion. Happy to dive in!
Does your project have two inserted video files and more than four slides? We're currently looking into a problem where the publishing status gets stuck on 'Preparing to encode video' on that condition in Update 36 of Storyline 360.
Let me know if that matches what you're seeing. I'll be right here!
Hi Katie,
I'm having the problem you've described. When I try to publish to .mp4, Storyline gets stuck on 'Preparing to encode video'. I had made it work by going to a previous version, but now that's not working anymore. Any updates on this fix?
Hi there, Lily!
I'm glad you reached out, as we just released a hotfix for Storyline 360 that resolves the issue where a project could freeze or hang while publishing to a video file!
You can explore the release notes here, and download the latest update with these steps. Thanks for helping us make this improvement!
This post was removed by the author
This post was removed by the author
When I tried to publish a Storyline 360 file to video, I got this error message:
"An unexpected error occurred while publishing to video. If this problem persists please contact support."
I'm using Storyline version 3.48.24159.0
The Storyline file size is 29.7 MB, has 29 slides, and each slide includes audio (from mp3 files). It has no interactions and each slide is set to advance automatically.
I'm puzzled because I successfully published to video a different Storyline file (11.8 MB, 18 slides, each with audio).
Does anyone know how to solve the publish-to-video error?
Hello Dave!
Sorry, you're running into this error message! I'm happy to help figure out what is causing this error message.
Which option did you choose for the navigation when publishing to video?
The two options are Follow "Next" Actions and Follow Slide Numbering.
Would you mind uploading a .story file so we can test it on our end? You can either attach the file to this discussion or upload it to our team privately using a support case.
Hi Lauren,
Thanks for your reply. I used the Follow Slide Numbering option. The file is attached.
Hi Dave,
Thanks for the follow-up! I was successful in publishing your file using Storyline 360 Update 49 and everything looks good! I'm attaching it here for reference, but let me know if you spot any issues, and I can connect you with our support team to take a closer look.
I hope this helps!
Hi Ren,
Thank you for producing the video. I'll be able to use it to complete my project.
I upgraded Storyline 360 to v3.49.24347.0 this morning and was curious to see if I too could publish the file to video. But I got the same error message as before.
Is that the version you're using? Did you use any particular settings the may account for your success? Thanks again.
I solved the problem.
My team uses IBM's RTC (Rational Team Concert) for backing up files. I was publishing the video to an RTC folder on my C drive, but the path to the folder is long, and publishing to local RTC folders is known to cause problems.
I was able to published the video to my desktop (shorter path, outside of RTC), without any errors.
Hi, Dave,
I am so glad you were able to fix the issue! Thank you for coming back to share your solution with us!
Let us know if you have any additional questions.
I faced a similar issue. This solution helped me.
I'm glad that this conversation was able to help you as well, Jacob.
Thanks for popping in to share, and welcome to E-Learning Heroes. 😊
I'm not having any luck getting a course to publish as an mp4. After it exports, I click on View Project and get the following error. "We're sorry, something went wrong..."
My project is 14 slides and includes 2 videos (one is 1:30 and the other 3:50). The only triggers I have are to jump to the next slide when the timeline ends.
Any ideas?
Hi Mat,
Thanks for reaching out!
The error message that you received is usually an indication that something in your project file may have gotten corrupted. This article explains how file corruption happens, as well as steps that you can take to prevent it from happening. With that being said, would you be willing to upload a copy of your project file here or in private by opening a support case so we can identify what's causing your file to fail during publishing? We'll delete it as soon as we're done troubleshooting!
Thanks Joe. I ended up copy and pasting all my slides to a new project and that worked.