6 Replies
Katie Riggio

Welcome, Zachary. You came to the right place for help!

To start, I previewed your course and then published it Review 360 using Storyline 360, Update 31 – here's the URL to the published output!

I also run into the loading icon before the Results slide in both views. I'm not finding anything in your settings that would cause that to happen, so I'm going to share this with our Support Engineers for a closer look.

They'll reach out to you from support@articulate.com after carefully analyzing your file, and I'll follow the conversation along. We'll figure this out together!

Rebecca Ferriday

I'm having the same problem - MCQ slides are reporting each answer as 'correct' or 'incorrect' as they should, but everything then just freezes after submitting the final answer and the results slide just doesn't open.

I've spent 4 hours today looking at the various triggers, and they're all as they should be - so I'm not sure why this is happening (it never has before!)

File attached. ANY assistance woulds be great, as we are due to have over 1000 students using this package in a couple of weeks!

Thank you!

Lauren Connelly

Hi Rebecca!

Thank you so much for sharing your file with us! I was able to see what is causing the course to freeze before entering the result slide.

The variables were based on Results Slide 1 rather than Results Slide. This usually happens when you add a few results slides even if you delete them. I duplicated the results slide and edited the variable %Results1.ScorePercent%% to %Results.ScorePercent%%.

And that did the trick! I'm going to attach the .story file to this discussion.

Katie Riggio

Good morning, Victoria!

Thanks for sharing your set-up with us! I ran into freezing and blank content on all four results slides. 

My hunch is that the blank base slide layers were causing these oddities. Removing each result slide and reinserting new ones did the trick. Here's a short recording of the steps.

Have a look at the attached modified file and published output right here. Let me know what you think!