Storyline 360 shuts down when I try to add conditions to an object

Hi Wendy,

I'm sorry to hear you're running into this error, and great call to start a case! I see my teammate, Gerald, has already reached out with some preliminary steps.

Keep at it with him to get to the root of the issue!

I'm still having this problem.  What's the progress on this?

I'm so sorry you've run into this issue, Janet! 

I want to get you connected with our support team to take a closer look and see if we can resolve it.

I've opened a case on your behalf where you see an email arrive with an upload link. Please share your .story file with our team, and they'll reach out with the next step as soon as they're done testing!

Hello Everyone! ✨

I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

In this update, we have implemented a fix for:

• Storyline 360 crashing when adding conditions to triggers or publishing to Word.

As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

Update Authoring Apps

If you have any questions, please let us know in this thread or privately in a support case.

Have a great day!