Forum Discussion
Storyline 360: Text Entry box different size in Review from Preview
Hi folks,
I am running into a problem where I have a text entry box in a Storyline 360 course that is not behaving itself. I'm wondering if anyone has a solution to this.
Behavior: In the Storyline 360 preview, the text entry field is a box that is sitting properly on top of an image of a laptop, giving the learner the impression that they are typing a comment into the laptop. When the course plays on the Articulate Review site, the right (and sometimes bottom) boundaries of the text entry box go much farther to the right, and not where I put the object borders. This is consistent across uses within the same course and across other courses that previously (March 2019) displayed no error of this type.
Here is a screencap of the error in action on Review:
I have tried changing the attributes of the text entry box with Format Shape > Text Box > Do Not Autofit. This did not solve the problem.
Suggestions?
21 Replies
Here is what it looks like in SL360:
Hi there, Steve. That's certainly odd! Would you mind sharing this slide with us so we can test it in Review 360 from our side?
You can send it privately by clicking here. We'll be standing by!
Hi, Steve,
Since it looks okay in development, the issue might be how a browser interprets the screen, which can be "quirky" with HTML5. One possible fix: put the text box into a scrolling field. That extra constraint on its location might fix the problem until a more permanent solution is found.
A quick update here - it looks like Steve stumbled upon a bug we've reported to our team. In his case, the Text Entry with a dashed shape outline resizes when published. We'll update this discussion when we have more info!
Hey Ashley - I've just run into the same problem today. I'm on the latest version of SL 360 (v3.54.25674.0). Any news on a fix?
Hi Ashley!
This bug still exists 2 years after this thread was posted! Glad I have found your response, but the dashed outline would still be good to have as an option for entry boxes :))
Yup, Steve found a bug. We chatted about this at a recent meeting. Until the bug is fixed, the solution is: don't put a dashed outline around the text-entry shape. (I don't know if he tested a solid outline or not.) Instead, if you want that look, put a separate rectangle with a dashed outline behind the text-entry shape.
wow... I had the same issue (cellphone vs PC vs, tablet...) I just change de style of the box and problem seems to be solved
I also had to change the style of the text entry box (from soft edges to normal) to make this issue go away. It worked. But too bad I can`t use the soft edges now...
Hi, this issue also exists when you format the shape to include a pattern. I wanted my data entry field to look like a sheet of notebook paper and experienced the same resizing issue as mentioned above.
Hi Anna,
Thanks for sharing that additional insight on what you're experiencing! I'll be sure to share it with our team as we continue to track this issue.
We'll be sure to reach back out in this discussion with any updates!
Hi Andy,
This is still an open issue with our team, but we'll let folks know in this discussion once we have more info to share.
In the meantime, you may consider Judy's workaround above to use a different outline or overlay it with a dotted shape.
