For several months now, across multiple projects, using the new trigger panel, I've found it increasingly difficult to move a trigger up or down in the trigger panel to change its order. The trigger arrows at the top of the panel are grayed out. It doesn't happen to every trigger but a significant number of them will not move up past a certain point. And yes, I'm talking about triggers on a single object, not moving it up to a different object.
At this point, in the current project I'm working on, I've had to convert back to the old trigger panel, to finish the job, but I understand this will be disabled in January, leaving me dead in the water. Please advise.
I see that you've submitted a case with your project! Our team will take a look and reply to you as soon as possible. I'll keep an eye on the case to see what the fix is!
You cannot move some triggers randomly because the new trigger panel has been designed to be more intuitive than the classic panel. It recognizes the target objects and conditions and sorts them out to which triggers can be moved along the other triggers. If you'd like our team to take a look at your project to confirm this is what you're running into, please use this link to connect with a Support Engineer.
I just had the same problem. I had several triggers set for cue points. I then realized I had to change the order and put in new triggers. As per the software, it added the trigger at the bottom but it needed to go to the top. But, I cannot move the triggers. Not happy with this way of how triggers work. To solve it, I had to delete all my triggers and start over. Waste of time.
Any news on the trigger panel? It seems pretty random as well. I have two identical objects with identical triggers. The triggers are sorted in different order and some (not the same) are not movable. Really annoying.
We don't have an update to share yet, but I'd like to share your project with my team so we can see exactly what is getting in the way. Can you share the slide where the triggers are with us? You can share the .story file privately in a support case.
You really need to be able to sort the triggers in the order they occur on the timeline. This lost functionality is adding significant time to production.
I'm in the same boat. I'm having issues with my cue point triggers. I've spent hours turning off each one and then back on again. As other's have mentioned, it's very frustrating not being able to sort them based on timeline order. I finally decided to google the issue only to find that users have been asking for this feature for at least 5 years. I tried to move them manually, but to no avail. It makes troubleshooting difficult.
I had the same problem in the past but am not currently using triggers on cue points. Could you use the link above and submit a support case? If you have a current issue, that could help support learn what the problems are and (we hope) help them find a solution?
9 Replies
Hi Andrew!
I see that you've submitted a case with your project! Our team will take a look and reply to you as soon as possible. I'll keep an eye on the case to see what the fix is!
I would be interested in the response on this - it has created some issues for me as well.
Hello Bill!
You cannot move some triggers randomly because the new trigger panel has been designed to be more intuitive than the classic panel. It recognizes the target objects and conditions and sorts them out to which triggers can be moved along the other triggers. If you'd like our team to take a look at your project to confirm this is what you're running into, please use this link to connect with a Support Engineer.
I just had the same problem. I had several triggers set for cue points. I then realized I had to change the order and put in new triggers. As per the software, it added the trigger at the bottom but it needed to go to the top. But, I cannot move the triggers. Not happy with this way of how triggers work. To solve it, I had to delete all my triggers and start over. Waste of time.
Any news on the trigger panel? It seems pretty random as well. I have two identical objects with identical triggers. The triggers are sorted in different order and some (not the same) are not movable. Really annoying.
Hello Ludvig!
We don't have an update to share yet, but I'd like to share your project with my team so we can see exactly what is getting in the way. Can you share the slide where the triggers are with us? You can share the .story file privately in a support case.
You really need to be able to sort the triggers in the order they occur on the timeline. This lost functionality is adding significant time to production.
I'm in the same boat. I'm having issues with my cue point triggers. I've spent hours turning off each one and then back on again. As other's have mentioned, it's very frustrating not being able to sort them based on timeline order. I finally decided to google the issue only to find that users have been asking for this feature for at least 5 years. I tried to move them manually, but to no avail. It makes troubleshooting difficult.
I had the same problem in the past but am not currently using triggers on cue points. Could you use the link above and submit a support case? If you have a current issue, that could help support learn what the problems are and (we hope) help them find a solution?